Workforce Management Team Lead

Job Description

We are seeking a dynamic and results-oriented Workforce Management Team Lead to join our DO & CO airline catering team in London. This role is crucial in ensuring that our workforce is effectively managed to meet the demands of our high-paced, luxury catering environment. You will be responsible for leading a team of workforce management professionals, ensuring the optimal allocation of staff resources, and maintaining seamless operations in collaboration with various stakeholders.

Key Responsibilities:

• Team Leadership: Lead, mentor, and develop a team of workforce management professionals, ensuring high performance and continuous improvement in workforce planning processes.
• Staff Scheduling: Oversee the creation and maintenance of staff schedules, ensuring that all shifts are adequately covered to meet operational needs while maintaining flexibility to accommodate demand variations.
• Resource Allocation: Ensure efficient and effective allocation of staff resources, optimizing for both cost-effectiveness and high service quality standards.
• Timekeeping Oversight: Manage the accuracy of timekeeping records for all staff, ensuring precise data is available for payroll and other operational needs.
• Stakeholder Collaboration: Work closely with department heads, HR, and other stakeholders to understand and anticipate staffing needs, providing proactive and strategic solutions.
• Agency Management: Manage relationships with staff agency partners, ensuring they are aligned with our workforce planning objectives and capable of providing the right talent when needed.
• Compliance: Ensure all workforce management activities are compliant with UK labour laws, regulations, and company policies.
• Reporting & Analysis: Generate and present regular reports on workforce performance, including KPIs, to senior management. Use data-driven insights to recommend improvements in workforce management processes.
• Technology Utilization: Leverage workforce planning tools and technologies to enhance the efficiency, accuracy, and effectiveness of workforce management activities.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• Minimum of 3 years of experience in workforce management or related roles, with at least 1 year in a leadership position.
• Strong analytical skills with experience in using workforce planning software and tools.
• Excellent communication and interpersonal skills, with a proven ability to collaborate across departments.
• Knowledge of UK labour laws and workforce management best practices.
• Demonstrated leadership capabilities and experience managing a team.
• Strong problem-solving skills and ability to adapt to changing operational demands.
• Experience in the airline catering, hospitality, or related industry is preferred.

Additional Information

We believe that our employees are the driving force behind our success and strive to create a positive and supportive work environment. As a member of our team, you will have access to a range of benefits, including:

• Competitive salary
• Enjoy perks by referring your friends through our Refer a Friend Scheme
• Save money and time with On-Site Free Meals
• Expand your skills and knowledge through our in-house training opportunities.
• A business where you can have a real impact, we’re not afraid of new ideas!
• Genuine career development opportunities, both nationally and internationally
• The opportunity to work with and represent one of the most innovative players in the luxury global gourmet entertainment market

DO&CO is an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

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