Vehicle Technician

EMG Motor Group in Thetford is a car dealership that offers a range of new and used cars, primarily focusing on Kia models. They also provide servicing and MOT tests for various makes and models. We arecurrently looking for a Vehicle Technician to enhance our aftersales team. This is an excellent opportunity to join a well-respected retailer and become a key member of our aftersales operation and company. Use your industry experience to complete high quality maintenance, diagnostic and servicing activities in a franchised dealership

About the Role

We are seeking a qualified Vehicle Technician to join our dealership in Thetford and assist in providing a high quality and efficient vehicle service offering for our customers. Working as part of a team and reporting to the Workshop Controller, this role offers you the opportunity to put your technical expertise to use and solve complex technical issues, whilst gaining new skills and exposure to new vehicle models and methods of working.

Responsibilities

Complete scheduled vehicle servicing in line with manufacturer guidelines

Undertake diagnostic activities to identify causes and solutions for customer vehicle issues

Conduct electronic visual health checks (EVHC) on all vehicles and provide a comprehensive report with expert advice and recommendations for customers
Liaise directly with customers and service advisors, providing outstanding customer service

Ensure vehicle servicing activities are completed in a safe and high quality manner, in line with both internal and manufacturer requirements

Participate in on-going training and development to ensure product and service knowledge is up to date

Contribute to local and companywide process improvements and innovations

Mentor and provide guidance to apprentice technicians, where applicable

To be successful in this role you will have;

Level 3 vehicle technician qualification

Hold a full UK driving license (Essential)

Have manufacturer experience. (desirable)

Skills required;

Excellent problem solving skills and strong attention to detail.

A strong customer service focus with the ability to communicate technical information to a non-technical audience.

Outstanding organisation and time management skills with the ability to work to deadlines.

Not just a job... Join us for a career.

EMG is part of Grainger Motor Group, one of the fastest growing family-owned dealer groups in the UK with 14 locations across the South and East Anglia.

At EMG / Grainger Motor Group, we take pride in our identity as a family-run and owned business, we cherish our people and their contribution to our success.

Our vision is to ‘be the best’ at what we do and we recognise that our staff are the most important asset to our business - success is only achieved through our people. We are committed to create an environment where our employees have opportunities to grow and thrive, as our business grows our staff go hand in hand growing with it.