Job Details
OurMission
Creating the Educationsystem for the 22nd Century.
OurVision
Building the Leaders ofTomorrow.
What this role isresponsible for:
The Tutor Manageris responsible for the overall communication and management of UK& EU Tutors ensuring tutors and students have a supportedand professional experience at Crimson. You will work closely withthe tutor team being the main point of contact answering queriesmonitoring and communicating KPI data providing observationfeedback and supporting other related teams via allocation queriesand recommendations etc.
The key focus of theTutor Manager is to communicate effectively to maintain a strongtutor team that is reliable and performing to a high standard.
The Tutor Manager will be a highly organisedindividual who is happy to work independently on a range of tasksand is able to complete tasks in a timely manner whilst alwayscommunicating effectively.
Ongoingtasks
Mainresponsibilities: Tutor management &allocation; data analysis; and general administrative teamsupport.
Providesupport with tutor recommendations for all UK & EUservices.
Provide tutorsupport (answering questions offering advice on specific studentsetc).
Coordinate Tutormanagement/discipline (chasing up tutors to accept allocationsdealing with complaints appropriately dealing with midseasonresignation).
Completingsession observations on a regular basis and providing feedback
Monitor team KPI data andcollate monthly overview report
Ownership of certain Slackchannels and replying to questions and requests
Ownership of tracking Tutortraining via the Crimson App reports
Organise biannual payreviews for all tutors
Communicate Tutor relatedupdates and provide training materials when necessary
Any other related tasksrequired by the UK & EU Admissions Team
Whatsuccess looks like:
Managing theUK Admin Inbox and ensuring all communication is replied to in atimely manner
Proactivelymonitoring tutor KPI data communicating this to tutors regularlysupporting tutors to meet their KPIs and creating and presentingresults to the team during team meetings
Observe tutor sessions on aregular basis particularly supporting newly onboarded tutors byproviding feedback using Crimson resources and rubrics
Ensure tutors are providinga professional service to students which includes making sureallocations are replied to and accepted in align with tutor KPIs
Dedicating time tocommunicate with other related teams via email and on Slack whichcan include tutor recommendations and handling tutor complaints
Support newly onboardedtutors with their training via the Crimson App making sure that itis completed aligning with expected timelines and that they areready to begin accepting allocations and delivering sessions
Attending regular teammeetings and updating colleagues and management on the progress ofany ongoing tasks and day to day management of tutors
Ensuring any complaints arehandled quickly and professionally and reallocation requests areprioritised
Whatqualities and skills would help you succeed in thisrole:
Required:
Highlevel of resilience: demonstrates a positive outlook recogniseswhen to ask for support the ability to work independentlycommunicates effectively even when handling complaints open tofeedback
Professionalism& customer service attitude: Acts professionally at alltimes for example when dealing with reallocation requests due to anunsatisfied client handles customer complaints and criticismconstructively by listening ability to show patience and empathy inall situations a services mindset showing genuine care and thedesire to help others a willingness to go above andbeyond
Excellentcommunication & interpersonal skills: can make people feelat ease extensive experience in people management advanced Englishproficiency both verbal andwritten
Data management;highly skilled using the Google Suite spreadsheet creationpresenting data analysis and the ability to communicate dataeffectively e.g. sending tutor KPI data via mail merges
Teamwork &collaboration: highly organised and exhibit effective timemanagement resultoriented effective problem solving skills with acando attitude exhibit a positive attitude and a growth mindset intheworkplace
Advantageous:
Priorrelevant knowledge and experience in education/ mentoring/coaching/ youthdevelopment
Knowledge ofcollege admissions and international educationsystems
Whywork forCrimson
- Rapidlygrowing start up with a flexible working environment where you willbe empowered to structure how youwork
- Limitless development and exposure ourinternal promotions/role changes made up 33% of all recruitmentlast year
- $1000 individual training budget peryear we love to Level Up (its one of our corevalues)!
- Psychologist onstaff
- Insightful fireside chats and workshopsto help support our high performing and ambitiousteam
- Radical Candor is a feedback approach welive by
- Were a global player with 28 markets(and growing) across the globe. Most roles have the option to workfrom one of our many offices orremotely!
If youre passionate aboutgrowing in a fastpaced collaborative environment and want to workwith cuttingedge technology then wed love to hear fromyou!
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