Trust & Safety Associate

Artsy’s mission is to expand the art market to support more artists and art in the world. Artsy has created the world’s largest two-sided art marketplace, offering more than 1 million works by 100,000 artists from 4,000 leading galleries, fairs, auction houses, and institutions in more than 100 countries.

Artsy is seeking a Trust and Safety Associate to join our team to support our growing marketplace and establish Artsy as the most trusted online destination for purchasing fine art. We are looking to fill a full-time role based in our London office, with responsibilities and seniority tailored to fit the successful candidate's skills and experience.

This role is pivotal in maintaining the integrity of our marketplace. You will handle post-sale disputes, chargebacks, investigate suspicious incidents, prevent fraud, and perform Know Your Customer and Anti Money Laundering (KYC and AML) due diligence on our users. This role offers the opportunity to shape and enforce the policies that ensure a safe and enjoyable buying experience for our collectors. 

You will be at the forefront of the Artsy user experience, working directly with both buyers and sellers and collaborating with various internal teams. This role requires resilience, effective communication in high-pressure situations, and a thorough attention to detail. 

This is a full time hybrid role, with in office attendance required 2 days a week. The role is based in our London office. What You’ll Do:

Resolve post-sale disputes involving claims of authenticity, damage, and description inaccuracies 

Perform KYC and AML verifications for Artsy users 

Monitor transaction and auction activities to identify and address potential fraud

Collaborate with internal teams on the development and enforcement of our Trust and Safety policies 

Address user issues related to security incidents, unauthorized activities, and other suspicious events 

Drive Trust and Safety initiatives across the business

Who You Are:

We welcome you to apply regardless of “checking all the boxes” below, and are excited to hear what you can bring to the team.

You are currently authorized to live and work in the United Kingdom. This role will be based in London 

1-2 years of experience working within an eCommerce environment, Operations, or Trust and Safety

Thorough attention to detail 

Proven skills in time management and effective prioritization 

Strong communication and mediation abilities, especially in high pressure situations involving internal and external parties

Ability to adapt in stressful or unexpected situations 

Experience in fraud, investigations or policy compliance is an added plus

What We Offer:

Opportunity to reimagine the art industry while working with a talented, diverse, international team. 

Competitive salary and equity

Flexible time off: our culture of trust and empowerment allows employees to take the time they need away from work while still excelling in their roles

We are a global hybrid team: most employees work from our NYC, London, or Berlin offices 2-3 days per week. (In-person expectations vary by role)

Private healthcare & benefit options, including: medical, dental, enhanced parental leave, Pension Plan, life assurance, Employee Assistance Programme featuring free mental health support, physio, and more

Professional development, including: mentoring, lunch & learns, regular training, 1:1 management, and an open feedback culture

Engaging opportunities and internal programming globally, to foster new relationships and build upon our collaborative community. Including: happy hours, holiday parties, global "All Hands" meetings, "Artsy Salon" (a yearly exhibition of our team's creativity), attendance to art world events, and more

Artsy Values

Artsy has five core values that will inform your experience at Artsy.

For the Love of Art: We have relentless curiosity, empathy, and passion for collectors, artists, and the art market. We are here to make the art world more fair and welcoming.

Own Our Outcomes: We are all individual owners of Artsy’s shared success. We are resourceful and resilient, and to get the job done, we each take responsibility for our outcomes.

Lead with Openness: We trust in our teammates. We seek diverse perspectives, communicate authentically, and act with integrity. A more open art world starts with us.

Transform Together: Our mission asks us to challenge the status quo. We embrace feedback, learning, and change so that we can transform our industry, our company, and ourselves.

Impact Over Perfection: Using both art and science, we debate and decide swiftly and iterate on our plans as we learn. To make the biggest impact, we prioritize speed and clarity of action over perfection.