Job description
Competitive salary with unlimited bonus potential.
We are looking for experienced Travel Consultants to join our successful teams in our branches.
You will have excellent product knowledge, questioning and listening skills to help our customers plan, choose and successfully book their holidays.
Working as part of a team you will drive business through social media, events and maintaining relationships with existing customers.
Our customers are at the forefront of everything we do so exceptional customer service experience is required.
What will be your key responsibilities?
Build and maintain relationships with customers
Identifying and meeting customers’ needs
Use social media to promote offers, generating customer engagement and sales leads
Participating in promotional events and activities to increase exposure of the branch
Achieving individual and team sales targets
Assisting with the day-to-day operation of the branch
Willingness to participate and deliver training appropriate to own development
Effectively performing administrative duties and follow processes accurately
What competencies we are looking for?
Ability to work towards individual Travel Consultant targets and team sales targets
Excellent communication skills and customer service experience
Good accuracy and numerical skills
Enthusiasm and positive attitude with a commitment to contribute to the growth of the business
Competent IT Skills
What experience we are looking for?
At least 1 year experience as a Travel Consultant
A proven sales record
Passionate about travel and tourism
Excellent travel product knowledge with a good working knowledge of tour operator systems
Good sales and presentation skills
Customer focused
Problem solving
Team player
Good organisational and time-management skills
Excellent communication skills
A recognised travel qualification (desirable)
