Transport Administrator

Job Description

With over 50 years’ experience in the logistics industry McCulla Ireland are one of the country’s leading providers of ambient, chilled and frozen logistics solutions throughout Ireland, the United Kingdom and Europe.

We currently have Operating Centres across Northern Ireland and Ireland, with further plans for expansion.  McCulla has over 300 employees working across our Transport, Warehousing, Customs and Green Bioenergy Operations.   There is an ever-growing modern fleet consisting of over 120 vehicles and 200 trailers operating our just in time service with environmental sustainability at the forefront of everything we do and making us unique in the market for our customers.

We are looking to recruit a Transport Administrator to join our team in Lisburn.  This is an excellent development opportunity for someone looking a career in Transport & Logistics.

The Person:

This role will require a professional individual who is highly organised, customer focused, with great attention to detail. Strong administration skills and ideally someone who is interested in or has knowledge of the transport, logistics industry.

About The Role

Duties:

•  Owning, logging & ensuring all daily customer services contacts & queries received via telephone & email are worked through to resolution.

• Focus on communication and ensuring that any operational issues impacting customer shipments are proactively reported to the relevant customer teams and tracked through to resolution.

• Actioning customer complaints received and progressing to conclusion.

• Participating in customer projects.

• Managing any driver or delivery issues that may develop during shift. General administration duties supporting the Transport / Warehouse department. Ensuring correct paperwork and POD's are issued and returned.

• Other administration duties to support the running of the transport office on a daily basis.
  
  Criteria:

•  Previous experience working in a busy administration role & dealing with customers.

• Strong administration & organisational skills.

• Able to deal tactfully with a wide variety of people.

• Customer focused and an understanding nature.

• A positive can-do attitude and flexible approach

• Dedication to completing a high standard of work

• Hardworking and reliable

• Strong IT systems experience including a sound knowledge in Microsoft applications.

 Terms:

• Full Time.

• Monday – Friday, 9.30am - 6.30pm.

• Salary £24,000 - £28,000 pro rata.

• Training & development opportunities.

• Enhanced Annual Leave Entitlement.

• Matched employee / employer pension contribution.

• Life & death in service insurance.

• Additional Company Benefits.

 

Skills Needed

Relationship, People

About The Company

With more than 50 years’ experience, McCulla Ireland is a leading provider of ambient, chilled and frozen logistics and storage solutions. Established in 1969, we are now a second generation family-owned business which has shown great resilience, adaptability and innovation over the years. Today, we have three strategically-placed facilities in Lisburn, Dublin and Mallusk, and are the market leader for groupage coming from the UK onto the island of Ireland.We have diversified significantly over the years from the original core business of standard refrigerated haulage into a fully integrated cold supply chain, including cold storage and bespoke logistics solutions for customers of all sizes. Services include product collection, storage, picking-to-order and delivery by the box, pallet, or full load to anywhere in the UK, Ireland and the rest of continental Europe.

Company Culture

At McCulla Ireland we live and breathe our company motto: Be More. Deliver More. Expect More. We understand that each customer is unique, so we always seek to deliver flexible, tailored solutions to suit our broad range of customers, from independent restaurants and retailers to major retail and hospitality chains and international manufacturers. Our business ethos is to focus on removing our customers’ problems and to become an extension of their production lines.At McCulla we are highly committed to our staff from the moment they join our team. We recognise that an environment that supports the varying needs of our employees creates a great atmosphere work in.

Desired Criteria

Required Criteria

• Previous experience working in a busy administration role & dealing with customers.
• Strong administration & organisational skills.
• Able to deal tactfully with a wide variety of people.
• Strong IT systems experience including a sound knowledge in Microsoft applications.

Closing DateFriday 27th September, 2024