Technical Support / Administration

Job Title: Technical Support / Administration

Salary: up to £30k pa

Location: Hertfordshire

Reference: J3457

Contact:

Telephone: 0141 647 6688

Categories: , ,

A leading company in the dynamic marketplace in which they operate is looking for a technically minded individual to provide first point of contact for all support queries and provide administration support to the implementation team. 

This is a fantastic opportunity to join a company experiencing a significant growth period. It offers a unique communications management solution driven by cutting-edge technology that helps clients manage, connect and automate their brand experience online. They work with each client to assess their needs, create a framework, and develop each component addressed to specific objectives.

The responsibilities for this technical support role include:

Resolve tickets wherever possible in a 1st line capacity

Troubleshoot and apply fixes to basic queriesBasic portal updates/managementTechnical issuesOrder supportGeneral questionsLogin issuesInvoice queriesGoods in issuesBudget update requests

Escalate issues accordingly if required

Progressing order states

Managing approvals where they exceed 7 days

Order management

Client specific supportInternal account managementSMS Messaging / reportingBudget managementMerchandise order managementAdding digital assets

Implementation team supportProviding administration and project support

Experience working with Pageflex would be highly advantageous.

Share this job: