Job Details
Technical Services Engineer
Career Level: 11S Intermediate Posting Date: 27 Jul 2024Are you an IT graduate or a tech support person looking for an opportunity to join and progress, with a well-known and fast-growing technology business?
ClearCourse is looking for a Support Analyst to join us in a newly opened position. This is a fantastic opportunity for someone looking to join a thriving team with genuine promotion pathways. The role will be perfect for an outgoing, tech-passionate person to gain hands-on experience whilst working with fantastic products and supporting many specialized businesses.
Why work for us?
25 days' annual leave + your birthday off
Employee wellbeing perks – including Peppy Health, Perkbox, etc...
Enhanced maternity, paternity, and adoption pay
Life Assurance and Group Income Protection
Private medical cover with a cash plan
Enhanced Company Pension
Generous training budgets and reimbursement for professional memberships
What will this role consist of?
Learn and understand the Company’s products and services
Act as the customers’ main point of contact within the Company, including answering the phone, logging tickets, and monitoring emails
Develop knowledge and understanding of customers
Field customer inquiries to the relevant department
Liaise with different departments within the company
Report any customer concerns to the team leader or manager
Desirable experience/characteristics:
Knowledge of effective customer service
Technical knowledge of current information technology
Exceptional interpersonal skills
Proven strong analytical, problem-solving, logical thinking, and decision-making skills
Experience with database use (preferably SQL Server)
Experience using and supporting Windows OS
Experience dealing with customers face-to-face, online, or by telephone
If this sounds like the role for you, apply to us now.
