Job Details
Job Responsibilities
As our new Technical Support Coordinator, you will join a team of professionals from our dynamic electric heating team whose main duties are responding to incoming technical enquiries both over the phone and via email, which will include:
• Product application advice and recommendation
• Product identification and sizing
• Arranging site visits to rectify issues
• Wiring assistance and electrical advice
• Technical help with information
• Product usage advice (. setting up) of Electric Heating applications (Under Floor Heating & Trace Heating)
• Participating in personal development and training to ensure you remain up to date regarding new Danfoss & Devi products and new product innovations.
Background & Skills
For this role, you will display:
• Sound electrical knowledge of domestic wiring including heating systems
• Understanding how electric heating systems operate
• Work experience in a similar or related position
If you do not hold any of the above skills, we would hope you will hold a relevant technical qualification or equivalent as training will be provided.
To thrive in the role in this position you will be:
• Able to work unaided with support from UK and Danish teams when needed
• Strong attention to detail and ability to solve problems
• Collaborative approach to problems and a willingness to share knowledge and experience with team colleagues
• Excellent telephone manner and an empathy with callers of varying technical abilities
• You are a strong communicator , service orientated and a team player
• Computer literate in Microsoft Office and Salesforce (Training in salesforce will be provided)
• Stakeholder / customer management skills
• Enthusiasm to acquire knowledge about Danfoss and Devi new technologies and products
• Strong motivation, a passion for mechanics and problem-solving
• Hands-on mentality
At Danfoss, we believe that a diverse and inclusive workplace fosters creativity, innovation, and a broader perspective in decision-making. When you consider this job posting, do you feel like your profile is not a perfect match? Numerous studies have found that women and people of color are more likely to apply only when they meet all requirements listed in the job posting. Even if you do not check all the boxes, we encourage you to apply anyway. We are curious to find out how you can bring new insights to the role or to Danfoss as an organization.
