Job Details
About The Role Job Title: Support Assistant Job Location: BirminghamSalary £, per annum Hours: per weekContract Type: Permanent Could you play a crucial role within our Refugee Support and Restoring Family Links Service?
The Support Assistant is at the heart of the Refugee Support and Restoring Family Links (RSRFL). You will be working alongside an operational team delivering frontline services and provide a vital link in our service delivery.
Working as part of the wider RSRFL directorate, the purpose of the role is to provide administrative support to our Birmingham based team. You’ll provide efficient and reliable administrative support to the team in order to support high quality service delivery to people in crisis. This will be in essential in ensuring we deliver the best possible service.
This is a fantastic opportunity and will be a rewarding role for the right person. You’ll be helping us achieve our mission of supporting people in crisis. A day in the life of a Support Assistant will involve:Providing administrative support to the team
Data Management
Responding to external enquiries
To be a successful Support Assistant, You will have the following skills and experience:You are organised and can plan, manage and monitor you own workload
Fully IT literate.
Excellent time management skills. You can respond to and prioritising a range of competing demands
Superb interpersonal and communication skills
You can recognise the implications of working within a charity and a voluntary organisation
You can demonstrate flexibility and open mindedness
You have the ability to listen, empathise and provide emotional support to highly distressed and vulnerable people in crisis
We would welcome applications from people who:Have personal experience of migration and/or family separation due to conflict or natural disaster
In return for your dedication and expertise, you’ll get:
Holidays: days annual leave (including bank holidays) + option to buy extra days.
Pension scheme: Up to % contributory pension.
Flexible working: We do our best to accommodate your preferred work style.
Learning & Development: Wide range of career opportunities + comprehensive learning.
Discounts: Access to Blue Light Discount Card and employee benefits platform.
Wellbeing Assistance: Access to mental health and wellbeing assistance.
Team Working: Champion our mission in a collaborative team.
CycleWork: Lease a bicycle through the scheme.
Season ticket loan: Interest-free loan for commuting expenses.
The Support Assistant is at the heart of the Refugee Support and Restoring Family Links (RSRFL). You will be working alongside an operational team delivering frontline services and provide a vital link in our service delivery.
Working as part of the wider RSRFL directorate, the purpose of the role is to provide administrative support to our Birmingham based team. You’ll provide efficient and reliable administrative support to the team in order to support high quality service delivery to people in crisis. This will be in essential in ensuring we deliver the best possible service.
This is a fantastic opportunity and will be a rewarding role for the right person. You’ll be helping us achieve our mission of supporting people in crisis. A day in the life of a Support Assistant will involve:
We would welcome applications from people who:
At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain dedicated to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the assistance of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Youth Network.
