Job Description
The opportunity.
As a Supervisor , you will offer an exceptional level of one-to-one service to our customers, using excellent product and brand knowledge to inspire customers and exceed their expectations. You will possess a real passion for beauty and for delivering a world class client experience. You will coach and develop , You will ensure brand standards are delivered and ensure all operational tasks are completed. This role offers eligibility for basic and enhanced commission on sales, retail incentive scheme and a generous employee product discount. You will receive ongoing training, coaching and support with many opportunities to progress.
The responsibility.
Provide a luxury selling experience to all customers, demonstrating excellent product knowledge and expertise
Confident making recommendations to achieve sales and targets
Drive and achieve individual and team objectives and be accountable for meeting your own sales results and KPIs
Passionate about the industry and trends
Self-driven to develop and maintain your own product knowledge of all products using brand and store product information, education materials and attending training as required
Pro-actively engage with clients to develop customer loyalty
Contact clients with information on new ranges, products and instore events
Own the planning and delivery of in-store events in conjunction with the store and brands
Maintain high standards of visual presentation in stores
Maintain exceptional levels of personal grooming with adherence to company grooming policy and guidelines at all times
Support with stock counts and other operational duties
Be a Brand Expert through positive promotion of product and company image at all times
Lead by example to support and coach the sales team
Support the store management team
Develop strong relationships with brand representatives
Perform as a team player, participating in all activities to contribute to the store objectives
Ensure compliance with all policies and procedures
Champion our company culture and values
Qualifications
The person.
All applicants must be able to demonstrate the ability to provide inspirational, authentic and personalised customer service
Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
Candidate Profile.
Demonstrates a high level of personal energy
Confident, assertive and personable
Positive and enthusiastic with a can do attitude
Great communication skills
Self-driven to upskill and learn
Resilient and resourceful
A natural coach and leader
Additional Information
The Rewards:
Basic Salary £28, per annum
Weekly/Monthly & Quarterly Commercial Bonuses
Stocktake Bonuses
Commission led bonuses across a wide range of products
Monthly Group Rewards and Recognition
Long Service awards
Join the Fearless Incentive Scheme watch video to find out more
We offer a wide range of Development Courses with National Qualifications
28 Days Holiday
50% Instore Uniform Discount
Discounted Gym membership
Cycle to work scheme
Group Wide 20% Discount across all Frasers Group brands
This role offers eligibility for basic and enhanced commission on sales, retail incentive scheme and a generous employee product discount
