The Opportunity
In your role as Strategic Enterprise Client Director you will help us achieve our goals to be a partner vendor to our customers and provide world class solutions and services by:
Ensuring growth, strengthening our relationships, and continually improving client satisfaction and value from our solutions and services
Providing advisory and consulting services to our top tier customers
Managing and running the matrixed strategic enterprise team for accounts
This is a hybrid role based in our London office, so you will ideally be comfortable coming into the office at least 2 – 3 times per week. You will be expected to travel regularly within your region to help progress and close opportunities. If you’re interested in the role but require more flexibility, please speak to us!
Day to Day
Full commercial responsibility (P&L) for consulting services to existing customers, focusing on Tier 1 customers for your portfolio and those managed by your team
Understanding customer’s business and overall strategy and providing strategic thinking and advisory to help them build out their roadmap and ensuring they high quality service and support
Be the thought leader in the industry on various topics such as fraud, risk, payments, cloud and digitalisation. Representing Featurespace at conferences, webinars, round tables and advisory for customers as well as well as guiding your team in thought leadership initiatives
Forecasting to the business on expansion / Professional Services opportunities pipeline, revenue forecast and potential risk across your portfolio and those manged by your team
Drive revenue growth through upselling, cross-selling, and identifying new business opportunities within existing accounts collaborating with sales, marketing, and product teams to develop solutions
Overseeing the consulting client experience to ensure quality and best practice across all accounts, providing guidance and support to your team in maintaining high standards
Engage and operate at the C-Suite level within the accounts within your portfolio and those managed by your team, while also mentoring team members in developing similar relationships
Coordinate and run internal teams to ensure customer needs are met during initial implementation and future projects and new opportunities are accurately scoped, resourced, delivered and billed within your accounts and those managed by your team
Work with the team to conduct regular risk assessments and compliance reviews on assigned accounts within your portfolio and those managed by your team, Identify and mitigate potential risks to client relationships, such as issues with product/service delivery, customer satisfaction, or competitive threats
Collaborating with the wider business, creating and executing strategic account plans for assigned accounts and guiding your team in doing the same
Stay informed about industry trends, best practices, and emerging technologies to continually enhance the value proposition for your clients and drive innovation within your organisation
Gather feedback from clients to understand their satisfaction levels, areas for improvement, and future needs. Use this feedback to inform decision-making and improve service delivery
Prepare regular reports and presentations summarising account activity, performance metrics, and strategic initiatives for internal and external stakeholders
About you
Must haves:
Experience managing and negotiating with C-level commercial and technical stakeholders within complex, global accounts (FTSE 100 level)
Extensive domain expertise i.e. fraud, financial crime, payment, risk, cloud, data migration as well as payments and banking industry knowledge
Experience creating and selling, scoping, resourcing and overseeing delivery of consultancy and advisory packages
Bachelor’s degree (or equivalent) or significant relevant experience required
Previous experience at consulting firm, e.g. PWC, Deloitte, Bain, EY, Accenture
Strong commercial acumen; a skilled negotiator, capable of closing large opportunities and navigating legal and contractual requirements
Inspirational presentation and communication skills (verbal and written)
Ability to navigate and understand complex technical projects and translate to the customer where appropriate
Demonstrate full competence navigating and connecting ARIC and Featurespace to customer requirements and/or possess extensive industry experience e.g. fraud, risk management, financial services
The ability to identify and address client challenges in a proactive and effective manner is critical. You should be able to troubleshoot issues, develop innovative solutions, and mitigate risks to client satisfaction.
The ability to navigate organisational change and adapt to evolving client needs is crucial. You should be flexible, resilient, and able to lead your team through periods of transition and growth
As a leader, you’ll need to inspire and motivate cross-functional teams to deliver exceptional service and results for clients. This involves setting clear expectations, providing guidance and support, and fostering a culture of collaboration and accountability
Great to haves:
Additional languages desired, but not required
Equal Opportunities
Here at Featurespace we are committed to being a place of equality, inclusion and respect to provide a safe environment for you to bring your authentic self to work. We know that we gain as much strength from our differences as we do our similarities. We value diversity and are dedicated to listening and learning from each other to build and maintain a positive and productive culture. We appreciate this will be an ever-evolving focus for the business to ensure everyone feels supported and has a sense of belonging.
