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Job Details
Ready to find the right role for you?
Salary: Competitive salary plus Company Car and excellent company benefits
Location: Home based with National travel
When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.
We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.
What we can offer you;
What will you be doing?
You will build and maintain strong, long-term relationships with customers, and actively drive and manage the business relationship with each customer, with focus on multi-term retention and scope growth driven by innovation, effectively delivering ecological solutions for customers, and improving contract profitability.
You will strategically lead the business relationship and customer journey for major, high profile brand customers with whom the business has deemed there is a strategic partnership or potential for a strategic partnership. Building a long term relationship in a changing world through the creation of collaborative opportunities that embed Veolia with the customer, driving shared value and profitability over the long term. The role holder acts as a bridge between Veolia and the customer, and in doing so increasing customer lifecycle value by adding value, providing solutions and building trust.
The role holder will lead and nurture their team, to embody a customer centric approach embracing the role of ambassador for the Veolia brand and purpose. They are responsible for ensuring the contractual renewal targets are met through decisive leadership a passion for customers, and a innovative and customer focused mindset; driving best in class standards that deliver customer loyalty, retention and high Net Promoter Scores across the different customer segments, directly influencing innovative ecological sustainability opportunities, with a strategic approach to solutions and customer relationships with large and complex clients.
This role works hand in hand with the Head of Sector to create & drive strategic initiatives internally, meet, influence and present to key decision makers whilst externally finding ways for us to become dynamic and needed by customers.
What are we looking for?
What's next?
We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process please do not hesitate to let us know.
Here at Veolia, we're proud to be known as an equal opportunities employer. We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. So no matter their age, gender, gender expression, disability, race, ethnicity, religion, belief, sexuality or veteran status, every applicant who meets the minimum requirements will be considered fully.
We're proud to be listed in The Sunday Times Best Places to Work 2023, being named as a Top 10 Very Big Organisation and Highly Commended as a workplace for 55+.
This accolade further demonstrates our commitment to our people and our actions in creating an environment where everyone can be their true selves and enjoy working at Veolia.
Apply today, so we can make a difference for generations to come.
We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. We are committed to ensuring that all job applicants and members of staff are treated equally, without discrimination because of sex, gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, nationality, ethnic or national origin, religion or belief, disability or age.
We therefore welcome and encourage all candidates who meet the minimum requirements to apply.
Salary: Competitive salary plus Company Car and excellent company benefits
Location: Home based with National travel
When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.
We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.
What we can offer you;
- 25 days of annual leave
- Access to our company pension scheme
- Discounts on everything from groceries to well known retailers
- Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
- One paid days leave every year to volunteer and support your community
- Ongoing training and development opportunities, allowing you to reach your full potential
What will you be doing?
You will build and maintain strong, long-term relationships with customers, and actively drive and manage the business relationship with each customer, with focus on multi-term retention and scope growth driven by innovation, effectively delivering ecological solutions for customers, and improving contract profitability.
You will strategically lead the business relationship and customer journey for major, high profile brand customers with whom the business has deemed there is a strategic partnership or potential for a strategic partnership. Building a long term relationship in a changing world through the creation of collaborative opportunities that embed Veolia with the customer, driving shared value and profitability over the long term. The role holder acts as a bridge between Veolia and the customer, and in doing so increasing customer lifecycle value by adding value, providing solutions and building trust.
The role holder will lead and nurture their team, to embody a customer centric approach embracing the role of ambassador for the Veolia brand and purpose. They are responsible for ensuring the contractual renewal targets are met through decisive leadership a passion for customers, and a innovative and customer focused mindset; driving best in class standards that deliver customer loyalty, retention and high Net Promoter Scores across the different customer segments, directly influencing innovative ecological sustainability opportunities, with a strategic approach to solutions and customer relationships with large and complex clients.
This role works hand in hand with the Head of Sector to create & drive strategic initiatives internally, meet, influence and present to key decision makers whilst externally finding ways for us to become dynamic and needed by customers.
What are we looking for?
- Good analytical skills, identifying challenges and trends to provide long term strategic insights.
- Good working knowledge of business finance
- High level of influencing and negotiation skills
- Proficient in multiple project management
- Use of common data platforms (Google / MS Power BI / etc.)
- Business Acumen
- Proven leadership skills, leading cross-functional teams.
- High levels of commercial acumen.
- Ability to drive solutions from concept to delivery.
- Experience of Account Management
- Proven experience of driving and influencing senior level stakeholders both internal and external
- A comprehensive understanding of industry, with a clear understanding of market trends and competitor activity.
- High levels of commercial acumen. In-depth understanding of ecological transformation and Veolia's purpose
- Experience in contract management, negotiation of complex contractual needs with consideration to the evolution of contractual change, maximising potential.
What's next?
We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process please do not hesitate to let us know.
Here at Veolia, we're proud to be known as an equal opportunities employer. We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. So no matter their age, gender, gender expression, disability, race, ethnicity, religion, belief, sexuality or veteran status, every applicant who meets the minimum requirements will be considered fully.
We're proud to be listed in The Sunday Times Best Places to Work 2023, being named as a Top 10 Very Big Organisation and Highly Commended as a workplace for 55+.
This accolade further demonstrates our commitment to our people and our actions in creating an environment where everyone can be their true selves and enjoy working at Veolia.
Apply today, so we can make a difference for generations to come.
We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. We are committed to ensuring that all job applicants and members of staff are treated equally, without discrimination because of sex, gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, nationality, ethnic or national origin, religion or belief, disability or age.
We therefore welcome and encourage all candidates who meet the minimum requirements to apply.
