Job Details
Bringing a personalized approach to connecting exceptional talent with unique opportunities. Specializing in recruitment for diverse roles, leveraging extensive experience and innovative strategies to find the perfect match for any business needs. Collaboration builds a stronger, more successful future – one strategic hire at a time.
Are you a communicative and detail-oriented individual? We are seeking a dedicated person to join our team as a Social Media Support Specialist with German. If you are passionate about social media, customer support, and fostering positive online experiences, we want to hear from you!
Role Overview for Social Media Support Specialist
- Managing and responding to customer inquiries on various social media platforms in German language
- Monitoring social media channels for customer feedback and mentions
- Collaborating with internal teams to resolve customer issues promptly
- Escalating complex cases to the appropriate departments while maintaining customer satisfaction
- Analysing customer interactions and reporting feedback to improve service quality
- Assisting with social media management tasks as needed
- Ensuring compliance with company policies and community guidelines
Qualifications and Skills for Social Media Support Specialist
- Fluency in German and English (C1/C2)
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Proficiency in using social media management tools and CRM software
- Ability to work independently and as part of a team
- Strong organisational and time-management skills
- Proactive and adaptable with a customer-focused mindset
Why Join Our Team as a Social Media Support Specialist?
Joining our team means being part of a company dedicated to innovation and excellence. We offer the following benefits:
- Competitive salary
- Comprehensive benefits package
- Opportunities for career growth and professional development
- A supportive, collaborative, and inclusive work environment
Our Commitment to Diversity & Inclusion
We are committed to fostering an inclusive workplace where diversity is celebrated. We believe that the diverse backgrounds and perspectives of our team members are key to our success. We encourage individuals from all backgrounds, cultures, and experiences to apply and contribute to our vibrant work environment.
