Shop Manager

The charity retail division within Octavia is going through a very exciting period of growth. Following the appointment of a new Head of Retail and Area Manager, we have several Shop Manager opportunities across our Central and West London shops.

Our shops are instrumental in providing a sustainable source of income to support Octavia’s vital work in the community, we are a local charity supporting local people and we're looking for motivated, passionate individuals to be part of our ambitious plans.

If you have experience working in charity retail as an employee or volunteer, or you have experience in high street retail looking to move into charity, this could be a great move for you.

Responsibilities

As Shop Manager, you will have overall responsibility for running one of our Central / West London based shops which includes setting sales and profit targets and ensuring they are being achieved. One of the key duties will be building, empowering and leading a team of volunteers as well as managing a full time Assistant Shop Manager.

Reporting into the Area Manager, you will work closely with the retail support team to maximise income, ensure the highest level of customer service is achieved and continue to grow strong foundations with local residents to maximise support. Your responsibilities will include:

Recruiting, developing and motivating a high performing, result driven team to support in all aspects of running a charity shop successfully

Analysing customer profiles, buying trends and competitive information to drive business, communicate and provide feedback to Area Manager

Overseeing the execution and processing of incoming and outgoing donations

Ensuring the visual presentation of the shop always meets or exceeds Octavia standards

Communicating, managing and executing all community engagement initiatives and events within budget and according to all policies and procedures

Building relationships with the local community, recognising potential growth for volunteering and increasing donations

Attending and contributing to regular team meetings and training, sharing best practise with Octavia’s core values

As a brand ambassador for Octavia, supporting all fundraising activity and championing the Community engagement

Requirements

We are looking for an experienced shop manager with strong commercial acumen, who understands what is needed to make a charity shop profitable. You will have excellent customer and people management skills with the ability to drive sales, donations, gift aid and also manage a team of volunteers. We are also looking for:

Experience working within a charity retail shop either as an employee or volunteer or a background in high street retail

Excellent customer service, team working and communication skills

Knowledge of displaying, selling and promoting high-end luxury items

Commercial awareness and ability to create a customer journey to the highest level

Ability to stay calm under pressure, be a problem solver and decision maker

Good level of numeracy

Ability to create high end visual displays and shop layout

At least two year’s previous experience in a retail environment

Benefits

This is a 35 hour per week role paying an annual salary of £25,260 plus fantastic benefits including up to 10% pension contributions and the opportunity to work in a supportive and collaborative team. Our shops are open Monday to Sunday and you will share the responsibility of opening your shop with your Assistant Manager.

Together, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices of our employees. Everyone is welcome.