Job Details
Job Description:
Service Team Manager
Full Time (37.5 Hours)
Salford Quays or Staines
Salary from £29K
This is an office based role with Hybrid home and office working options available once signed off - This is not a fully remote working position.
We make health happen.
Bupa is the UK’s biggest health insurance provider and official Healthcare Partner to Paralympics GB. We are a family of thousands and growing. Brave, committed and compassionate people, all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.
We have no shareholders to answer to; our customers are our sole focus. And we reinvest our profits into providing them with better healthcare, now and in the future.
What you'll be doing
The Service Team Manager (STM) is a hugely important role responsible for the leadership and engagement of a team of Member Service Advisors to ensure the delivery of agreed service/productivity metrics, inspiring and motivating the team to achieve targets and ensure compliance to company, industry, and regulatory standards.
They drive operational performance and effectiveness within their area and ensure the optimisation of capacity and capability, where necessary, dealing with emerging business issues in a timely and effective way. To achieve this, they work closely with other teams/functions to identify and help facilitate continuous improvement of, data metrics, customer experience and end to end processes. They are also responsible for improving and sustaining employee engagement and happiness working at BUPA within their team.
The role holder supports the Customer Service Manager (CSM) to facilitate the creation of a superb environment within their team putting the customer at the heart of everything we do.
How you’ll help us make health happen:
Key Skills / Qualifications needed for this role:
Benefits
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.
Joining Bupa in this role you will receive the following benefits and more:
• 25 days holiday, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• • Onsite gyms or local discounts where no onsite gym available
• Various other benefits and online discounts
Why Bupa?
We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.