Service Support Officer - Care Navigation

Service Support Officer Care Navigation- what's involved in the role?

The role of the Service Support Officer (SSO) Care Navigation works within the Mission and Mission in Action of HammondCare to ensure that all home care services are tailored, personal and delivered to the highest standards. The broad range of administration activities delivered by our SSO’s, for our teams, potential clients, clients, representatives, and contractors are delivered locally and centrally and is a key role that seamlessly support areas and regions and the functions with strong administration delivery. The SSO role has various contact points and may support one or more of the following areas across HammondCare at Home (HCAH), which operate both locally and/or centrally*:

Care Navigation

The various administrative activities in HammondCare at Home are the cornerstone to all day-to-day operations and planning activity that supports broadly across our care teams, the teams supporting client care, potential clients, and our contractors, who assist us providing care and planning for care and services.

Key Focus Areas:

Provide reliable and consist administrative support for colleagues, potential clients, clients and their representatives and contractors across our Care Navigation Service, Partner Services and Areas/Regions

Work closely with colleagues and team for best practice, consistent ways of working to see HammondCare meet regulatory, service and care requirements across our teams.

Support and drive positive communication, collaboration and engagement across the team directly supported as well as internal and external stakeholders.

Be able to focus on stream activity and ready to support on occasion in other streams for seamless administration and support activity across HCAH.

What do you need to apply?

Essential:

Commitment to engage and align with HammondCare’s Christian Mission, Motivation and Mission in Action

Previous experience in an administrative role or similar

Effective communication and interpersonal skills

Experience within an administrative, customer service or compliance role

Strong attention to detail

Strong organisational skills including effective time management and ability to