Service Performance Manager

Job Title: Service Performance Manager
Location: Corsham Wiltshire + Hybrid Working Arrangements 
Compensation: Competitive Salary + Benefits
Role Type: Full time / Permanent 
Role ID: SF

At Babcock we’re working to create a safe and secure world, together, and if you join us, you can play your part as a Service Performance Manager at our Hawthorn site.

The role
As a Service Performance Manager, you’ll have a role that’s out of the ordinary. You will have overall responsibility for the management of performance processes, including problem management, risk management, and continuous improvement.

Day-to-day, you’ll support Service Delivery to ensure on time, on cost, on quality delivery of services by providing them with effective and efficient means for improvement across all Service Delivery areas with appropriate improvement management, service problem management and service risk management as well as:

Delivering effective performance management for Service Delivery, proactively engaging management in the reporting dialogue, 

Providing advice/support to moderate conflict, resolve challenges and ensure deliverables 

Ensuring performance management compliance against governance, directives and international standards or relevant industry best practice

Ensuring adherence to key performance indicators and reporting metrics to Head of Service Delivery

Managing improvement projects across Service Delivery

This role is full time, thirty-seven hours per week and provides hybrid working arrangements with two-three days in the office/onsite and the remaining days working from home.

Agile working may be available to employees in some instances, applying the principles of fairness and consistency whilst ensuring that the overriding business needs can be appropriately met. We are happy to consider flexible, blended working, including part-time, condensed hours, and job sharing. Please ask about alternative patterns of work at interview. 

Essential experience of the Service Performance Manager

Knowledge of ISO requirements including ISO, ISO and ISO

Experience of risk and problem management

Experience of developing performance management metrics baseline and trends and reporting structure

Understanding/familiarity of commercial and/or satellite communications (advantageous)

Qualifications for the Service Performance Manager

ITIL Practitioner V3 or V4 

Security Clearance
The successful candidate must be able to achieve and maintain Security Check (SC) security clearance for this role.

Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at

What we offer 

Generous holiday allowance 

Matched contribution pension scheme, with life assurance

Employee share scheme 

Employee shopping savings portal

Payment of Professional Fees

Reservists in the armed forces receive 10-days special paid leave 

Holiday Trading is a benefit that allows the majority of employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement

‘Be Kind Day’ enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity