Service Manager

About The Role Service ManagerLocation: BelfastHours: Per WeekSalary: £, per annum Pro-RataContract: Fixed Term

Are you a manager who's passionate about making a positive difference to people in crisis as a result of their migration status?

We have an exciting opportunity for a Service Manager to join our Refugee Support team based in Belfast. You will develop and manage our service, and work with colleagues to maintain operations across the Belfast. You’ll provide direct line management to the team and will have responsibility for internal performance and resource management. You will work closely with staff and volunteers to build their confidence in casework skills and project work.

A day in the life of a service manager looks like:

Reporting to the Refugee Services Operations Manager (RSOM), you’ll work alongside them, the wider area management team and other internal teams at the British Red Cross to proactively develop services, build our external engagement, develop local partnerships, and scope out funding opportunities.

Working with the Belfast team you will oversee the team’s casework, manage their caseloads, and provide them with guidance and support to help them develop in their roles. This is a great chance for you to manage others, as part of a team, in the migration sector. Does this sound like your perfect role? Click the apply button now and join our worldwide movement!

Do you have the following skills and experience to be a successful Service Manager?

Strong operational managing skills, in conjunction with experience delivering client-focused projects and activities to at risk people with complex needs? 

Delivering casework to at risk groups?

An in-depth knowledge of rights, entitlements, and agencies in the field of asylum seekers, refugees, and/or other at risk migrants?

Excellent communication and rapport building skills, as well as experience liaising with external agencies frequently? You should also have the ability to develop and maintain internal and external partnerships to agreed outcomes. 

Certain in your ability to prepare, manage, and monitor budgets and able to collate, interpret and report on a range of management information?

You’re a competent people manager and know how to get the best out of a team. You’ll also be a great team player and can actively work alongside others to develop and achieve operational plans?

Comfortable working in a fast-paced environment and can juggle your workload and prioritise responsibilities in line with business objectives?

The ability to drive and access to own vehicle is an advantage to this role (but is not essential).

In return for your commitment and expertise, you’ll get:

Holidays: days annual leave (including bank holidays) + option to buy extra days.

Pension scheme: Up to % contributory pension.

Flexible working: We do our best to accommodate your preferred work style.

Learning & Development: Wide range of career opportunities + comprehensive learning.

Discounts: Access to Blue Light Discount Card and employee benefits platform.

Wellbeing Support: Access to mental health and wellbeing assistance.

Team Working: Support our mission in a collaborative team.

CycleWork: Lease a bicycle through the scheme.

Season ticket loan: Interest-free loan for commuting expenses.

At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the support of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Youth Network.