Service Desk Engineer

£27000 - £30000 per annum + 31 days holiday, qualifications + moreYeovil, Somerset

Service Desk Engineer

Service Desk Engineer – Yeovil (Hybrid) – £27k-£30k

I am seeking a Service Desk Engineer to work within an established team, supporting a host of external clients on their networking and telecommunications needs. The successful Service Desk Engineer will provide Technical Support through email, ticketing system, or phone to a network of external customers. You will be working within a skilled team, escalating tickets when needed and ensuring you stick to the agreed service level agreements.

Benefits:

23 days holiday + bank holiday

Medical Cash plan

Quarterly wellbeing time

Enhanced maternity and paternity leave

Excellent training + paid certifications

Company activity days

As the successful Service Desk Engineer, you will have experience in some of the following:

Experience working as a IT Engineer

Have a relevant qualification in IT

Experience in supporting IT, Wi-Fi and Networking technologies

Excellent customer service skills

Excellent communication skills both written and verbal

The ability to act as an escalation point for more junior members