Job Details
Who are we?At Multiplex, we are changing skylines across the globe. As a pioneering construction business, we design and build complex, iconic and sustainable structures that add to the economic, cultural and community life in the areas we operate. We've got the boldness to take on projects others say can't be done. We have the entrepreneurial spirit to challenge preconceived ideas. And we've got the determination to unlock and deliver value where others cannot see it.What is the overall job?This role will be based at Peterborough City Hospital. Peterborough City Hospital is now regarded as the City's most significant building project since the cathedral was built in 1238. The healthcare campus features: a 612-bed, 22-theatre Major Acute Hospital; a 98-bed Mental Health Unit; a 39-bed City Care Centre; a multi storey car park; helicopter pad; hard and soft landscaping and highway works. You will be based on in office Mon- Fri 8:00 – 17:00 with no Remote option.The Service Hub Dispatcher will be responsible for: * Implementing and carry out Hard FM Services Reactive Event monitoring against Service Desk KPIs at the required Monitoring intervals. * Collaborating with other staff on one's own initiative. * Interact with and support other members of the contract team as required. * Support the Management and Technical team to ensure that Services are delivered in accordance with contract KPI's including contractual response times. * Dispatch Events to Engineering Operatives. * Liaise with Operatives where assistance is required. * Follow-up all Multiplex Dispatched Events to ensure Response and Rectification requirements are on-track. * Arrange appropriate assistance where Multiplex Engineers request help to Rectify an Event What do I need to be successful in this role? * Microsoft Office (word, excel, etc.) as well as good keyboard skills. * Good communication skills. * Excellent telephone manner. * Knowledge of CAFM systems such as Maximo / QFM / Concept. Desirable. * Positive attitude. * Team Player What's the company like to work for?We are a construction company and we are all passionate about delivering exceptional projects that leave a positive and lasting legacy in the cities we build. Because we are passionate, we work hard, and our people are driven. Our Culture? We think we're friendly and our flat management structure means that you'll be just as likely to have a chat with our MD in the kitchen as with any of our other team members. We regularly have business wide socials so you can meet people across our projects, and we run plenty of clubs and events, so you'll never be short of things to do! Benefits of working at Multiplex include:Discretionary annual bonus, 8% company contribution pensionSingle private medical cover, employee assistance programme, virtual GP service 25 days annual leave, options to buy additional leave, 1 day voluntary leave, leave with tenureSeveral flexible/voluntary benefits from dental plans, season ticket loans, discounted gym memberships to a cycle to work scheme.At Multiplex we are committed to being a diverse business that is inclusive of everyone. Diversity is about celebrating the ways we are all different and appreciating the unique qualities that every employee brings. We strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join Multiplex. We offer flexibility in how our people work and value the ongoing development of all staff. We operate “Multiplex Flex” which is much more than working from home! We are open to conversations around flexible working needs for this role and will be more than happy to discuss this with you. #LI-TR1
