Service desk / Contract support

Your newpany

An opportunity to work for a growing, global organisation that offers a range of services to businesses and individuals across the UK.

Your new role

My client is seeking a highly motivated and experienced Service desk / Contact support professional to join their team in Watford. The successful candidate will be responsible for providing efficient and effective support to internal and external customers.

- Providing first-line support to customers via email
- Troubleshooting and resolving technical issues and escalating moreplex issues to the relevant teams.
- Ensuring that all incidents are logged and managed in accordance with agreed Service Level Agreements (SLAs).
- Managing and monitoring customer support requests and ensuring that they are resolved within agreed timescales.
- Maintaining accurate and up-to-date records of customer interactions and support incidents.
- Contributing to the development of support processes and procedures to improve service quality and customer satisfaction.
- Providing regular reports on service desk performance and customer satisfaction levels.

What you'll need to succeed
- Proven experience in a service desk or contact support role.
- Excellentmunication skills and the ability to build strong relationships with customers.
- Strong troubleshooting and problem-solving skills.
- Understanding of processes and procedures.
- Knowledge of Microsoft Office and Windows operating systems.
- Ability to work under pressure and manage multiple tasks simultaneously.
- Strong attention to detail and accuracy.
- Ability to work independently and as part of a team.

What you'll get in return

pany Pension
Yearly December bonus
Quarterly social outings
Roll over of holiday
20 - 25 days holiday
Supportive & consistent performance reviews
Career progression opportunities