Service Desk Consultant
Fitch Group is currently seeking a Service Desk Consulant based out of our London office (contractor role).
The Fitch Group Service Desk is a fast paced, diverse and exciting team that provides IT support to over 5,500 Fitch Group users globally.
What We Offer:
Exceptional chance to grow and thrive through opportunities uncommon in scale and scope.
High-achieving diversified team.
Excellent exposure to the latest technology.
We’ll Count on You To:
Provide high quality support by answering calls and tickets directed to the Global Service Desk
Respond to and resolve requests withing the specified time frame as logged in the ticketing system
Work with co-workers to increase knowledge across the Global Service Desk team
Develop own technical knowledge to improve ability to resolve requests
Ensure users are kept sufficiently informed of progress throughout the lifetime of their calls through regular calls/emails
To have a strong eye for detail and an ability to follow procedures
What You Need to Have:
Experience supporting Microsoft products such as Windows 10 and Office 2019/365
Experience with supporting laptops/MFD and video conferencing equipment
At least 2 years experience in a fast paced Service Desk environment
Excellent communication skills, both verbal and written
What Would Make You Stand Out:
Experience with Windows 11
Experience Mac IOS
Experience supporting VIP users
This is a 6 months FTC role, on-site in London, 5 days per week.
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