Service Desk Analyst

Are you a Service Desk Analyst looking for a new and exciting opportunity? If so read on! I am looking to speak with candidates that have proven experience of working on a helpdesk in an IT environment, have a positive attitude towards teamwork and contribute to the achievement of Team Goals and have an eagerness to learn.

We are embarking on an agile transformation with a key client and delivering a comprehensive new set of cloud services. We are building a greenfield end to end on-premise cloud solution which will provide a platform for users to interact from various locations.

What you’ll bring:

Knowledge of Service desk systems and associated tools

Proven experience working on a helpdesk in an IT environment

1st Line Support Experience

Excellent organisational skills and be used to working to deadlines in a demanding environment

SC Clearance – as a minimum, must be eligible for DV clearance

It would be great if you had:

Awareness of ITIL service management processes and practices

Technical knowledge in a Cloud based platform

Use of ITSM tools – ServiceNow

Microsoft MCP qualified

DV Clearance

Employment Type: Permanent
Location: Farnborough, with some remote working - Please note that this role will be moving to a 24/7 service desk
Security Clearance Level: SC Cleared, Must be eligible for DV
Internal Recruiter: Rebecca
Salary: Up to £28k per annum dependent on experience
Benefits: 25 days annual leavewith the choice to buy additional days, health cash plan, life assurance,pension, and generous flexible benefits fund

Although this role is advertisedas full-time, we believe that flexibility at work can promote work/lifebalance, increase your motivation, reduce stress and improves performance andproductivity. We support different ways of working and can offer a range offlexible working arrangements.