LOCATION: Manchester or Hamburg
REPORTS TO: Technical Service Manager Healthful Solutions
REPORTS: None
WORKPLACE TYPE: Hybrid
The Senior Technical Service Technologist - Plant-based proteins is responsible for providing outstanding technical customer experience and driving innovation, to create superior customer-centric solutions. In addition, the incumbent is an expert in formulating, applying ingredients, understanding structural & functional relationships, and food processes. As the subject matter expert for plant based proteins they actively collaborate with the technical team to share their knowledge for both texture and healthful solutions.
Core Responsibilities:
Customer technical support:
Act as the lead technical contact for assigned customers and key accounts, provide comprehensive technical expertise throughout the customers innovation process to meet the business growth targets.
Conduct application trials involving formulation and process development or fine tuning, in the presence of customers or at the customer's site. Works pro-actively on own ideas and utilises customer feedback to develop innovative food solutions.
Utilize all resources to evaluate customers recipe, ingredients, and processes to diagnose problems and apply food technology knowledge and give recommendations on the best solution.
Organize visits to customers and/or visits from customers to the Ingredion Idea Labs (planning trials, meetings, and venue). Inquire, listen, and fully understand the needs of customers and work with the business team to quickly deliver innovative solution.
Record and share relevant customer activities and project updates in customer relationship management system.
NPD knowledge sharing & stakeholder collaboration:
Analyse and address complex technical issues and significantly improve, change, or adapt existing techniques.
Develop strong relationships across key stakeholder in the technical and commercial teams and distributors to drive and prioritize projects & activities aligned with the strategy and maximize business return.
Document technical work centrally and communicates project results internally as well as externally to customers.
Evaluation of customer and competitor portfolio, expertise and services to gain insights and share knowledge with the team.
Work with a diverse group of people within an international organization, leverage global resources to address local requirements and actively participate in cross-functional projects teams.
Qualified candidate will have:
Degree, or equivalent, in Food Technology or Food Engineering or other relevant discipline
Excellent knowledge of proteins with a strong focus on plant-based proteins - whether functional or flavours, interactions with different food ingredients, systems and food processing.
Strong experience in a Technical Service, New product development (NPD), Research & Development (R&D) or Applications team in speciality food ingredients.
History of successful projects delivering product innovation
Advanced understanding of equipment and technologies to enable laboratory and pilot plants trials with focus on these application areas.
Fluent in English (verbal & writing),
Ability to travel within the region up to 40% of the working time.
Desirable:
An additional European language
Proven track record of working in a technical customer supporting role in the food ingredients industry
Required behaviors and skills:
Win with Customers – Understand and share needs, create distinctive value, build deep relationship.
Drive for Results – Drive execution. Works collaboratively with others.
Innovate - Foster new ideas and creative thinking to deliver innovative solutions.
Foresight – solve complex problems, develop creative solutions,
Learning – Self-awareness, curious and open-minded, courageous
Proactively build a good understanding of the customer to ensure own work is responsive to customer needs.
Excellent analytical, monitoring, and communication skills
Relocation Available:
No
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, color, religion, age, national origin, gender, gender identity, gender expression, sexual orientation, pregnancy, marital status, veteran status, military status, or disability status.
