Job Details
While you’ll have heard our name, there’s a lot you probably don’t know about NEXT. Like how we create most of our systems ourselves – whether it’s a website, mobile app or application. What’s more, we’re growing. Fast. And it’s the kind of growth and investment that is exciting for everyone in our business.
About the Team
Our eCommerce websites and apps have grown steadily over the past 10 years to become one of the largest online retail platforms in the UK. We currently sell to 70 international markets, offering our 6 million active customers a personalised shopping experience and the ability to purchase from a wide range of products using multiple delivery methods and payment types.
About the Role
Working in the support team across our UK and international eCommerce platforms, you’ll identify, diagnose and resolve incidents via a multitude of monitoring tools. You will also respond to incidents reported from within the business via our incident logging applications.
You'll work with a variety of business stakeholders and will be involved in analysis, design and development ensuring business requirements are met.
You’ll lead activities on both our UK and international platforms within the wider tech team and will use your expertise and experience to help us continually improve our processes, with opportunities to improve existing/develop new tools.
The wide scale of our business means you will have exposure to many different systems and you will play an active role in keeping our online business continually expanding. There will be plenty of opportunity to roll up your sleeves and dive into code in order to fully understand issues.
There are flexible working options available for this role, including hybrid solutions
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