Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Our Wealth and Personal Banking business supports millions of individuals, families, business owners, investors and entrepreneurs worldwide. We provide products and services that include current accounts, credit cards, personal loans and mortgages, as well as savings, investments, insurance and wealth management.
As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.
The Senior Messaging Operations Analyst leads on the innovation of campaign delivery, creation, building of complex campaigns, provides technical coaching/training of others.
Working within an Agile framework the holder is responsible for the selection of customer data for 1:1 communication.
Your responsibilities will include:
Build and deliver complex 1:1 multi-channel / multi-step customer communications. Expert level skill set of core data repositories and tools (SAMS/CIM/VCX/SAS/PEGA/SQL).
Work within an Agile squad to deliver business requirements, with a clear focus on continuous development - share knowledge/best practice with the rest of the team and provide peer to peer feedback, training, quality checks and support.
Lead on campaign delivery innovation, re-engineer existing campaigns to make full use of new systems and data sources.
Lead on Chapter innovation projects
Identify and take ownership of system/data issues, seeking own resolutions or liaising with other experts.
Proactively identify risk associated with customer data and campaign selection, ensuring the delivery processes are followed and the risk controls are completed 100% of the time. Take ownership of issues and ensure the appropriate course of action is taken.
Proactively input into backlog discussions to prioritise workload against business objectives, adapt to change and identify and solve problems to allow the team to succeed.
Understand, embrace and encourage the utilisation of agile delivery methodologies, leveraging agile system management tools (Jira/Confluence) to update progress. Actively contribution to regular meetings, providing expertise and consultation.
Continuously adapt to balance and prioritise different demands and requirements from multiple directions and stakeholder.
Grasp complex and incomplete information to make timely decisions.
Identify and define issues or problems that are not obvious; participating actively and constructively in meetings where problems are discussed and resolved.
Bring structure and order to undefined problems and/or large-scale problems, making them easier to address and solve.
Take responsibility for ensuring others know about and comply with relevant legal, regulatory and internal policies, processes and controls.Requirements
The ideal candidate for the role will have:
Working knowledge of Agile methodologies / working as part of an Agile team – desirable
Knowledge of data manipulation within large complex databases and extraction of data from multiple sources.
Ability to work on own but also as part of a larger team to achieve a common goal/objective. Actively engages with others to gain different perspectives and knowledge.
Problem solving skills and resolution management. - essential
Advanced level skill set of core data repositories (SAMS/CIM/VCX/SQL/SAS) – essential.
This role can be based in Sheffield, Leeds or Chester.
Opening up a world of opportunity
Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age.
We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse.
If you’d like to apply for one of our roles and need adjustments made, please get in touch with our
