Job Details
Job Overview
– Performs day-to-day administration of the ServiceNow HR Service Delivery applications, including:
– HR Case Management
– HR Knowledge Management
– Employee Service Center (Portal)
– Enterprise Onboarding and Transitions (Lifecycle Events)
– Employee Document Management
– Performance Analytics for HR
– Participates in requirements discussions
– Coordinates with HRIT System Administrator and Platform Administrator to assist with ServiceNow patches and when the patches are applied to instances
– Designs, configures, and customizes new HR applications and HR Service processes
– Develops UI forms, fields, notifications, and workflows
– Creates new HR service catalog requests and items with variables
– Identifies and defines business solutions for all HR users, aiding in translating HR business requirements into technical requirements
– Provides ServiceNow HR configuration, including screen tailoring, workflow administration, and report setup
– Builds reports, gauges, and home pages
– Searches, populates, and customizes the HR knowledge base
– Maintains service level agreements (SLA) and monitors SLA workflows
– Participates in all phases of testing and go-live activities
– Maintains the configuration and updates to the HR platform once the system is live, in partnership with the Platform Administrator
Qualifications
Skills
– 5+ years’ experience implementing, configuring and customizing ServiceNow
– 5+ years’ experience with HR Service Management and related tools
– Integration exposure with HRSM/HRIS system (Workday, SAP SuccessFactors)
– Knowledge of related HR systems and their functions
– Experience in implementing ServiceNow processes and functions
Training
– Foundations eLearning
– ServiceNow Fundamentals
– HR Service Delivery Fundamentals
– Service Portal Fundamentals (if implementing)
– Performance Analytics Fundamentals (if implementing)
– HR Implementation (optional, and post-implementation if doing bulk of ongoing config in-house)
– Service Portal Advanced (optional, and post-implementation – if doing bulk of ongoing configuration in-house)
– Certified System Administrator
– Certified System Implementor – HR (optional)
