Job Details
Job overview
We are looking for motivated and customer-focused people with a genuine interest in housing, to help us deliver excellent housing services and take forward our challenging improvement plan.
Main duties of the job
Responsibilities for the role include cleaning duties, giving residents information, and reporting any repairs needed. You will also report abandoned vehicles and illegal parking, ensure communal areas are kept well-lit and hazard-free and take appropriate action in cases of emergency, and provide written reports as requested.
You will need previous caretaking or cleaning experience, a good level of physical fitness, and a good understanding of customer care. It is also important that you are able to work on your own initiative or as part of a team, and that you can prioritise various tasks and carry out basic repairs and maintenance. You must be literate to a basic standard.
Working for our organisation
Reporting to the Mobile Team Supervisor/Service Delivery Manager, you will perform a variety of tasks within our estates.
In return for your commitment, we offer excellent training and development opportunities and the chance to join an organisation that’s going places.
The holding of a full UK Driving Licence is preferable.
You should demonstrate on your application form how you meet the essential criteria. Please ensure that you address each of the criteria as this will be assessed to determine your suitability for the post.
Closing date: Monday 2nd October at 23:59
Interviews: To be confirmed
Detailed job description and main responsibilities
To carry out cleaning and other estate duties in partnership with the needs of residents and in accordance with management direction. Working flexibly, alone or with other caretakers to provide an
excellent caretaker service on estates as circumstances require.
Reporting to the Estate Services Co-ordinator (ESC) and also the Quality Assurance Officer who assists the ESC in caretaker management. Liaising with Management and Staff at the Area Office.
To provide relief caretaking duties on various estates across all areas, as directed by managers, often at short notice.
To work with other caretaking staff to carry out tasks identified by supervisors or managers, on various estates.
To assist managers or supervisors in the distribution of stores & equipment, including loading and unloading estate services vehicles.
The completion of daily management control information and other documentation as required.
Keeping records of complaints made by tenants and reporting cases of fire, burglary, flood and other important incidents to the Area Office/Housing Department as required.
Reporting contravening of tenancy regulations by tenants.
Reporting of Abandoned Vehicles/illegal parking on the estate and liaising with Estate Services Officers and contractors as necessary.
Maintaining the lighting of communal areas.
Keeping keys for communal parts, meter cupboard, vacant dwellings, vacant pram sheds etc.
Taking appropriate action in respect of repairs or damage in cases of emergency, including the calling out of police, fire and ambulance services, etc. during normal working hours.
To maintain clean and tidy lodges as and when required or directed.
Custody of and responsibility for the stores, tools, plant and equipment when covering a patch.
To carry out minor repairs to communal area as directed or as required in accordance with Health and Safety requirements.
To report and remove offensive graffiti as directed within agreed timescales.
Establishing and maintaining a good relationship with tenants on behalf of the council, giving advice and assistance especially to the aged and infirm, dealing with complaints, problems, etc.
Referring outstanding issues to the Area Office or other designated Housing Department Officers.
Attendance at the designated Area Office during weekday-on-duty periods as directed.
To report and remove where possible, lumber to designated collection points on estates, on a daily basis.
Accompany prospective tenants to visit flats when available.
Carry out and ensure estate cleaning frequencies are maintained.
To carry out a paired working arrangement. Liaising directly with an assigned colleague over personal cover arrangements, for annual leave and short term absence.
The ability to work on a number of estates carrying out core duties at weekends on a rota basis.
Ensure all the services within the area(s) of responsibility are provided in accordance with Homes for Islington’s Commitment to Customer Care and high quality Service Provision to Users.
Carry out normal estate liaison duties, e.g. refuse collection, gas and electrical services etc.
At all times carrying out responsibilities with due regard to Islington Council’s Equality and Diversity Strategy.
Undertake as such other minor and non-recurring duties appropriate to the post as may be directed.
To take responsibility for promoting safeguarding the welfare of children and young person’s / vulnerable adults in your care and those who you come into contact with. This includes reporting any concerns you have about someone who is vulnerable to a Team Leader.
Person specification
Skills
Essential criteria
Experience
Essential criteria
Qualifications
Essential criteria
