Job Details
JOB PURPOSE
To be responsible formarket-leading, proactive handling of claims within authority for Marine Hull and Liability classes, with accountability of certain class claims if required;ensuring that the best outcomes are achieved consistently for our clients and business and aligning to MS Amlin Values.
To provide consistent deliveryof a Trusted, first-class claims experience to clients, brokers and internal stakeholders in adherence with all MS Amlin policies, procedures, controls and our claims philosophy – deputising for Claims Leadership or Management, as requested.
JOB RESPONSIBILITIES
To dynamically handle claims, leading the market, arising from responsible line of business (and arising from other classes where appropriate as per business requirements), from FNOL to settlement, with due consideration of subrogation/contribution where appropriate, to ensure consistent delivery of superior level of claims service and proactive claims resolution.
To actively monitor claims to ensure early ‘best estimate’ reserves are in place, valid claims are settled promptly with a tight control of costs throughout lifecycle
To ensure all claims handling responsibilities adhere to MS Amlin procedures, controls and Lloyd’s/FCA/PRA/J-SOX regulatory requirements and individual performance results in ‘green’ Claims KPIs
To role model and promote a respectful culture of open communication, collaboration, dynamic claims adjustment and continuous improvement - sharing knowledge with team and colleagues - to foster consistent superior service delivery and optimal working environment for all.
To deputise for claims manager and other senior claims team members, as required and requested.
To provide specialist knowledge to clients and business to inform better business decisions and help clients prevent and mitigate losses.
To provide Claims thought leadership and ‘lead indicator’ insights, verbally and via formal reporting requirements, through knowledge and analysis of claims data (as well as providing input reserving process from claims perspective) to facilitate better business decisions
To work together with responsible underwriters to create a compelling proposition to attract and retain desired business and provide support, as required, to our client partners
To build strong relationships with our broker partners, understanding their requirements, gaining feedback to improve service delivery and strengthen relationships with co-insurers, as needed, to positively influence
To proactively achieve claims team strategic objectives and participate in business modernization to transform current claims proposition towards our vision for a Trusted, market-leading claims proposition
To understand, where relevant, all requirements around delegated claims procedures and oversight and treat all service providers and experts as extension of our team.
To act as ambassador of our company, raising our profile in the market and proactively strengthening our claims reputation
What we are looking for:
Service-orientated - passionate about claims resolution and client experience
Exceptional communication skills – ability to positively influence actions and decisions, collaborate, negotiate confidently and actively listen, both face-to-face and via virtual media.
Strong ability to build trust and manage relationships with external and internal stakeholders
Decision-making - proven sound judgement and decision making capability, even under time-pressure
Problem-solving – ability to break down complex issues and spot trends, and patterns.
High-performance mentality – self-motivated, outcome-driven with energy and determination to succeed in a fast–paced environment of business transformation
Growth Mindset – desire for continuous improvement of self, team-members and claims service to be their ‘best version’; actively seeking out ways to modernize and improve our service and being flexible to change in line with our clients’ and business’ evolving requirements
Experience & Skills Required:
Well-reputed, proven (c. 8+ years’) experience in leading market in resolving Marine Hull and Liabilityclaims globally, including strong relationships with relevant experts, brokers and co-insurers
Degree/CII or similar professional qualification (desirable) or willingness to work towards
Firm understanding of key principles and practices of London Market
London Market Claims System & Microsoft Office Knowledge e.g. ECF, Excel
Account/portfolio management experience
Willingness to travel and attend client events
MS AMLIN CLAIMS PHILOSOPHY
Our corporate purpose is to provide ‘continuity in an uncertain world’.MSAmlin Claims provides this for our clients and the business through the consistent delivery of our Claims Philosophy – a service you can TRUST. TRUST represents our 5 service commitments – Transparency, Responsiveness, Understanding, Solution-driven and Technicalexpertise – which our clients can rely on as our team ‘live and breathe’ them on a daily basis.
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