Job Details
Job overview
We are seeking an enthusiastic, motivated and hardworking Administration Coordinator to join our team at the London North Genomic Laboratory Hub (GLH) at Great Ormond Street Hospital NHS Trust.
This is an exciting time to join the London North GLH as the hub is currently going through period of mobilisation and will be working to new nationally defined standards.
The Genetics Laboratory has an establishment of approximately 120 staff including clinical scientists, translational scientists, bioinformaticians, technologists and administrative support staff. Along with two Clinical Genetics teams we form a strategic Genetics Unit within the hospital and provide North London with a Regional Genetics Service serving a population of approximately 10 million.
The genetics laboratory provides an in-house diagnostic service for molecular and cytogenetic testing. Cytogenetic testing is provided for both prenatal and postnatal samples using SNP microarray, karyotyping, FISH, qPCR, and QF PCR. Molecular testing includes a number of common single gene disorders with an extensive next generation sequencing repertoire; we also provide national and international services for non-invasive prenatal diagnosis, deafness, craniofacial, metabolic and immune deficiency disorders. (Home - North Thames GMS : North Thames GMS (
Main duties of the job
The Administration Coordinator will actively manage the administrative processes required for the smooth and efficient operation of the laboratories’ activities. They will supervise Administration Assistants and work closely with the Administration Manager and other members of the administrative team, in order to deliver a high quality administration service, a positive patient experience, and excellent customer service.
Candidates should hold A-levels or an equivalent qualification.
Working for our organisation
GOSH is committed to recruiting the best person for the job, based solely on their ability and individual merit as measured against the criteria for the role; through a process that is fair, open, consistent and free from bias and discrimination.
We are committed to being a diverse and inclusive employer and foster a culture where all staff are valued, respected and acknowledged. All applicants will receive consideration for employment without regard to race, colour, national origin, religion, sexual orientation, gender, gender identity, age, disability status or length of time spent unemployed.
We particularly welcome applications from BAME communities, people with disabilities and/or long-term health conditions and LGBT+ community members.
We have policies and procedures in place to ensure that all applicants and employees are treated fairly and consistently. We are proud to be accredited as a Disability Confident Employer, a member of Business Disability Forum and a Stonewall Diversity Champion.
We have active and Executive supported BAME, LGBT+ and Allies, Disability and Long-Term Health Conditions and Women’s staff networks. Staff networks are employee-led groups formed around interests, issues and a common bond or background. Staff network members create a positive and inclusive work environment at Great Ormond Street Hospital by actively contributing to the Trust’s mission, values and efforts specific to inclusion. All of our staff networks are open to any employee.
Detailed job description and main responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.
Person specification
GOSH Culture and Values
Essential criteria
- Our Always Values
Experience/Knowledge
Essential criteria
- Proficient in the use of Microsoft Word, Excel and Outlook
- Experience of working in a non-routine environment, with demonstrable evidence of problem solving and resolving issues as they arise
- Experience of working in a customer facing environment, resolving queries and using initiative to ensure first-class service delivery.
- Knowledge of the full range of administrative procedures, acquired through training and previous experience of working in an administrative environment.
- Understanding and commitment to the need for confidentiality
Desirable criteria
- Knowledge of computerised Patient Information Management Systems (PIMS) or Laboratory Information Management Systems (LIMS)
- Previous experience in procurement process and approval of invoices
- Previous NHS experience
Skills/Abilities
Essential criteria
- Able to supervise a team of colleagues, providing day to day supervision and support, including delegating tasks and work allocation.
- Ability to make decisions in a constantly changing environment, using judgement to deal with queries or escalate where necessary.
- Able to work independently, managing own workload, prioritising tasks and allocating work appropriately to others.
- Attention to detail
- Able to deal with sensitive information with tact, diplomacy and understanding.
- Excellent written and verbal communication
- Good organisational skills, interpersonal skills &co telephone manner
- Work to tight deadlines in a pressurised environment
- Ability to communicate at all levels within the organisation
- Able to induct new staff into the department, providing training to new colleagues.
Academic/Professional qualification/Training
Essential criteria
- A-levels or Secretarial qualification or equivalent experience
- Good standard of basic education GCSE (or equivalent) English & Maths
Desirable criteria
- HNC/HND or Diploma (or equivalent experience)
- Degree (or equivalent experience)
- AMSPAR
