School Liaison Officer - Cambrian Talent Pool

This is a part time role of 18 hours per week, there is a potential for the role to become full time in the near future

Equal Opportunities

At Transport for Wales we value diversity. It makes us stronger, helps us understand our customers better, make better decisions and be more innovative. Everyone’s different and has their own perspective so we’re building a diverse team that mirrors the communities we serve. Through this we’re determined to be one of Wales' leading inclusive employers. We’re creating an inclusive transport network that everyone in Wales can be proud of.

Who we are 

At Transport for Wales, we’re on a mission to transform transport in Wales and make it fit for the future, whether that’s rail, bus, walking or cycling. We want to inspire a nation to change the way it travels, so that we all travel more sustainably and help to combat the climate emergency we’re all facing.

We’re an open and inclusive place to work, where everyone is welcome and our people are supported to reach their full potential. We want to create an environment where our people can grow and succeed. This is key to enabling us to deliver on the promises we’ve made to the people of Wales to build a sustainable transport network that meets their needs.

Role responsibilities

As a School Liaison Officer, you will:

Maintain and develop a strong working partnership with specified local schools and colleges 

Ensure whilst travelling and using TFW services/stations during school term times, the safe and orderly conduct of students attending Harlech and Tywyn schools and Pwllheli college.

Assist high schools with the issuing of pupil travel passes as required at the beginning of the September school term.

Assist Conductors on train services as required out of school term times.

Assist TFW in operating trains in a safe and timely manner and to provide help and information to all customers.

Maintain a high profile, be pro-active in preventing anti -social behaviour on TFW services

Engage with local schools and colleges delivering rail safety and behaviour expectations

Assist with local event planning and promoting TFW services

Who we’re looking for:

A flexible individual who can meet shift working requirements as working hours will occasionally include weekend working.

Excellent communication and organisational skills

Understanding the importance of rules, regulations and strict instructions

Patience, with the ability to remain calm and responsible under pressure and in difficult situations

GCSE or equivalent. Must include grade of C or above in Mathematics and English

Welsh Language Skills

The ability to speak/write Welsh would make a great addition to your application, but it is not essential for this role.

Transport for Wales supports and promotes the use of the Welsh Language by employees and will encourage them to develop, improve and maintain their Welsh Language skills. We fully support our people who want to improve their Welsh language skills, and personal development for Welsh Language skills are offered in a variety of ways such as online learning, classroom courses and funding attendance at local community courses.