The Sales Associate drives sales growth by personally selling deep and across all product categories and delivering emotionally engaging customer experiences – consistent with the brand vision.
Key Responsibilities:
Drives sales and growth by personally selling to customers
Connecting with multiple customers
Proactively engages with customers, reads cues and responds effectively
Creates a memorable connection by asking effective questions to identify customer needs and make additional product recommendations
Uses confident selling statements and is effective at overcoming customer objections
Provides customers with the perfect bra fit by asking effective questions, taking a measurement, or conducting a fitting
Displays expert product knowledge and takes initiative where needed
Participates in sales goal setting with manager and tracks individual performance towards the goal
Delivers a friendly and efficient customer experience
All roles at Victoria’s Secret are responsible for:
Driving sales results and growing the business through action and productivity
Maintaining a focus on bras as the premier product , to build loyalty and support our “Best at Bras” culture
Creating customer awareness (i.e., email capture) to build customer loyalty, when applicable
Setting personal goals and tracking individual and team performance to the goals
Preparing for each shift by maintaining awareness of all sales, promotions and applicable ringing procedures
Taking initiative to recover and replenish merchandise, so it is available to sell
Understanding and adhering to visual merchandising brand standards
Assisting in housekeeping of sales floor and communicating maintenance issues
Keeping an awareness of, and building personal capability in, loss prevention
Reinforcing store strategy to reduce shrink
Supporting all activities related to providing a safe working environment
Understanding and demonstrating Company values
KPI's:
Sales
Sales Per Hour
Pounds Per Transaction
Transactions Per Hour
Bra Conversion
Qualifications:
• Exhibits an authentic desire to exceed the customers’ expectations
• Persuasive, builds enthusiasm, and inspires the customer to buy
• Proven ability to meet or exceed sales goals preferred
• Demonstrates a sense of urgency
• Has a healthy, competitive spirit, while maintaining a team focus
• Is resilient and bounces back quickly from setbacks
• Pursues opportunities to take on more responsibility
• Seeks out coaching from leaders and peers to improve productivity; leads own learning
• Schedule flexibility that includes evenings, weekends, holidays, and non-business hours
