Position
About Marc
Born in New York City in April 1963, Marc Jacobs attended the High School of Art and Design and graduated from Parson’S School of Design. As a design student, Jacobs was the recipient of some of the School’s highest honors including design student of the year.
In 1984, The Marc Jacobs Label was founded along with business partner Robert Duffy and has since become a global brand.
About Heaven by Marc Jacobs
Objective of the role
As a Sales Ambassador for our Heaven, Soho store, you will be an Ambassador of the brand, effectively providing a great customer journey by building and maintaining loyal clients to maximise profitability and productivity.
Main Responsibilities
Brand Ambassador
Excite and install passion and pride for the brand
Embody the brand image for customers and the store team and have a strong understanding of the brand DNA
Lead by example and demonstrate role model behaviour that is always representative of the brand adhering to the dress codes and appearance guidelines
General Store VM/ Client Management
Reflect the visual merchandising guidelines promoting the brand image
Enhance customer service standards in store to ensure the best client journey
Sales/ Business Monitoring
Welcome all clients to ensure they feel comfortable in the environment and educate them about the brand
Build and maintain a relationship with them
Introduce additional complementary products targeted to your client and share product knowledge to drive sales and achieve targets
Process the sale in a confident and professional manner
Gather the client’s CRM details to enlarge your client book
Drive your product knowledge by keeping up to date with fashion trends
Update yourself on all product lines through research
Ensure all Company policies and procedures are attended
Support control and management of stock
Profile
Profile
A minimum of 2 years’ experience in sales in a luxury, high fashion environment
Experience in selling RTW / LG
Passion for fashion and sales
A commitment to achieving and exceeding targets whilst focusing on the client’s needs and experience
Excellent personal presentation – a Marc Jacobs Brand Ambassador
Understanding of Retail KPIs
A fluent level in English is essential and additional languages are an advantage
