Private Patient Sales Adviser | Spire Murrayfield Hospital - Edinburgh | Full-Time – Excellent Salary and Benefits
Spire Murrayfield Hospital is looking to recruit a Private Patient Sales Adviser, who will provide excellent levels of customer service to patients making enquiries into the hospital by telephone and email. Experience of sales, telephony and/or a customer contact centre is an advantage. Training and support will be provided in this fast paced, full-time position.
Duties and responsibilities:
Professional handling of self-pay enquiries (eg, capturing enquirers details, booking appointments, resolving queries, giving information, providing advice and practical help) from phone calls and emails with prospective self-pay patients
Converting enquiries to outpatient appointments.
Meeting team and individual targets relating to conversion, revenue and appointments.
Attending patient information events to represent Spire Healthcare and our services
Learning skills required to assist in outpatient appointments team as and when required
Providing customers with excellent after-sales service
Who we're looking for:
Excellent interpersonal skills
First-rate organisational skills and attention to detail
A good grasp of standard IT packages (eg Microsoft Outlook, Excel and (ideally) SAP)
High level of customer service
Healthcare experience
Experience in sales or a contact centre based role
Benefits:
We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
35 days annual leave inclusive of bank holidays
Employer and employee contributory pension with flexible retirement options
‘Spire for you’ reward platform - discount and cashback for over 1000 retailers
Free Bupa wellness screening
Private medical insurance
Life assurance
