Our Client is an International Freight Forwarding company providing logistical needs from 3PL to sea, road and air freight. Due to increased global growth, they are looking to add a Freight Road Customer Service Agent to their team in Essex.
The role of Road Freight Customer Service Agent will:
Serve as the primary point of contact for customers on a daily basis
Manage orders by entering data into the CARGOLINK system, ensuring accuracy
Coordinate collections with the UK distribution department and International Export Planners
Direct the Customs team to issue export declarations
Perform various administrative tasks, including handling queries and POD requests
Provide customers with delivery status updates upon request
Communicate with DSV offices throughout Europe
Requirements for the role of Road Freight Customer Service Agent:
Demonstrated experience in Customer Service
General knowledge of transport (preferred but not required)
Excellent client-facing and communication skills
Efficiency and attention to detail
Strong administrative abilities
We're keen to speak to people with at least one year's experience in a similar role, who have the right skill, with a high level of attention to detail.
The successful Road Freight Customer Service Agent will be offered a salary up to £26,000 in line with skills and experience, plus benefits package.
