Revenue Protection Officer

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Your work here isn’t just a job – it’s a mission. We all play a vital role in energising a greener, fairer future .

British Gas are hiring!

Revenue Protection Officer – North Wales

Salary £32,444 37hrs

As a Revenue Protection Officer with British Gas, you will be required to prevent, detect, and investigate instances of theft of gas and electricity by Residential or Business customers and work with our customers to find a suitable resolution for recovery and repayment.

This will involve interrogating data leads and consumption trends, carrying out personal visits to our customer premises, and highlighting the dangers of energy theft through presentations to Police, Local Authorities, and other bodies as you build a network of contacts in your area. 

Energy Theft is dangerous. Gas escapes and electrical contacts are a real risk, so you’ll need to have a methodical mind and great situational awareness to stay safe in the field and due to the nature of Energy Theft visits you’ll need a calm mind and the ability to reason.

Our RPOs are fully trained and equipped to recognise and de-escalate challenging scenarios. We

provide substantial training, full PPE, vehicle, and continued support from your wider team.

Investigating data to identify instances of energy theft

Visiting Customer premises to investigate suspected instances of theft of gas and abstraction of electricity

Presenting your findings to our customers in professional, assured manner

Delivering customer service skills – professional, upholding British Gas brand image whilst showing empathy

Negotiating outcomes and communicate the process to the customer

Managing first line complaints and knowing when to escalate

Using networking skills to build and maintain strong working relationships with local engineers, the Police and Court staff, local authorities, and meter readers

Representing British Gas as a professional witness in Court

Presenting facts clearly and with confidence

Promoting the safety and environmental policies ensuring procedures are understood and deployed throughout the business

Ensuring a safety-first approach for yourself, your colleagues, and our customers

Effective networking with key Stakeholders across British Gas to increase the profile of the Revenue Protection Unit

Proactively managing relationships between British Gas, BGSM and National Grid engineers, other industry organisations and local authorities

Understanding and experience of the energy industry from a technical and commercial perspective

Understanding of the supply licence conditions relevant to theft of energy

The ability to identify theft of gas and abstraction of electricity situations

The ability to communicate effectively at differing levels

Essential Skills

Strategic thinking and finding resolutions

Impact and influencing skills

Effective networking

Drawing conclusions

Strong planning and organisational skills

Conflict Handling Skills

Negotiation Skills

Report writing skills

Full UK Driving Licence

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As you’d expect from a company like ours a generous salary is just the start! We offer a great pension & bonus scheme, company car, plus 25 days annual leave + bank holidays.

In addition, we offer a whole host of benefits to suit your lifestyle and wellbeing including a company subsidised Healthcare plan (which you can extend to immediate family), Online GP24 virtual service, Eye test voucher, Group Income Protection, Life Assurance plus much more!

As part of our recruitment process, we will carry out financial, criminal record and reference checks, as well as checking you hold the required qualifications for this role prior to you starting with us.

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