We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.
We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.
Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people.
Role Purpose
The purpose of this role is to support the Resource Deployment Manager to deploy the right mix and profile of Examiners, Venue Supervisors and Venue Staff for Test Day delivery using BoSS and other systems. This role will support recruitment and management of Examiners (incl IELTS & Schools). The pool will participate in bulk recruitment of Venue Staff and ensure appropriate level of recruitment for Venue Supervisors to put through short lists for Operations Managers to select.
Main Accountabilities
Service delivery
Maintaining up to date database of all venue staff (contact details, training, performance)
Supporting the effective implementation of Back Office Scheduling System & Clock in Clock out across all exams products
Organising and conducting venue staff performance management activities (spot checks, follow-ups)
Checking and processing claims for payment in a timely manner and in accordance with internal processes and measures
Management of IELTS examiner quality and compliance through the Professional Support Network
Ensuring that all venue staff management activities are consistent with key equal opportunities and diversity principles
Customers/ Relationship and stakeholders
Carries out instructions and requests from line manager and other managers efficiently and effectively.
Working with local HR for compliance with recruitment and induction of resources
Point of contact for all venue staff
Escalates complex issues/ complaints regarding Venue Staff or Examiners to Operations Resource Manager to provide solutions
Risk and compliance
Follows agreed corporate risk management processes and procedures when delivering services (e.g. child protection, security policies, financial protocols, anti-fraud measures) to protect the interests of the BC and its customers at all times.
Maintains standards and supports Exam security and compliance
Analysis and reporting
Supports daily/weekly planning/capacity meetings
Analyses outcomes and recommends improvements to resourcing standards
About You (essential requirements for the role):
Relevant working experience for 2 year in a similar environment
Experience working in compliance regulated procedures
Experience with planning and scheduling
Working in a challenging environment against tight deadlines.
Must have knowledge/experience in child protection policies and practices
Desirable requirements
Knowledge of British Council EDI and recruitment policy’s and standards
