Resident Involvement Officer

Resident Involvement Officer

Job description

Would you like to be part of a dynamic, forward-thinking team where every day is different?

The City of Lincoln is looking for a full time Resident Involvement Officer to join its Resident Involvement Team. This is an exciting opportunity which will require the successful candidates to actively engage with and support our tenants and leaseholders so they can contribute their views to service delivery, policy development and other issues which affect them.

This is a varied and challenging role providing support to existing tenant / resident groups, encouraging new groups to form, facilitating focus groups, supporting the residents’ panel and encouraging tenant involvement in scrutiny of services.

The successful candidates will have the ability to provide a high level of customer care, be a good, confident communicator able to cope with a wide variety of situations and have an appreciation of local housing issues affecting the council housing sector, as well as the ability to demonstrate excellent analytical, written and IT skills.

The postholders will seek to further develop tenant / resident participation for the Council. They will work in partnership with relevant stakeholders to ensure effective community engagement which will help inform service planning and delivery, therefore the role will require an element of flexibility as there may be occasions where the post holder will need to work evenings and weekends to support the relevant groups.

Benefits we offer:

- Flexible working options / Flexi time scheme.

- Generous annual leave entitlement plus bank holidays.

- Local government pension scheme (currently 23.4% employer contribution).

- Employee online discount scheme (including cinema, retail/supermarkets and homeware/tech).

- Health and Wellbeing support.

- Sustainable Travel Options (Tax free bike scheme and discounted City parking).

For an informal discussion, please contact Donna Lyons, Resident Involvement Manager on k

In order to complete your application, please download and read the job description attached. You will find the essential criteria required for the role in the person specification section, so please ensure you address this in your supporting statement.

All external candidates are subject to satisfactory pre-employment checks and a 6-month probationary period. 

As a Disability Confident Scheme employer, we guarantee to interview all disabled applicants who meet the essential criteria for the vacancy.