Reservation Agent

RESERVATION AGENT

About Montcalm Collection

United by timeless style and peerless service, the
Montcalm Collection is London’s compendium of luxury hotels. Housed in elegant
Georgian townhouses, an 18th-century brewery, heritage headquarters and a
diamond-shaped skyscraper, each hotel reveals a different chapter in the city’s
story. Architecture and style may change, but classic hospitality stands the
test of time: expect an enduring welcome from our team. We are proud of our
past, but even more excited for our future.

Discover the hotels in the collection. Our historic
brewery reimagined as a vibrant modern hotel: The Montcalm at The Brewery. Our
Georgian charmer with an artful modern spirit: The Montcalm Marble Arch. Our
storied city-slicker, housed in the former headquarters of the Royal Mail: The
Montcalm Royal London House. Our duo of mindful hotels which set a slower pace:
Inhabit Southwick Street and Inhabit Queen’s Gardens.

Overview

Montcalm Collection is looking for a skilled
and detail-oriented Reservation Agent to join our team. You will play a pivotal
role by handling reservations with accuracy and efficiency, ensuring an
exceptional experience for our guests from the moment of booking.

Join our amazing and diverse team and grow your
career with Montcalm Collection. You will help to shape the Montcalm
Collection’s next chapter and showcase your skills. Become a trusted ambassador
for one of our hotels and take advantage of the opportunity to move between
properties, achieving the service and product delivery standards for the
department with a high degree of customer care and service.

Benefits

• Collaborative and empowering team dynamics.


• Pathways for promotions and growth within the brand.


• Recognition and Rewards Program.


• Access to an array of discounts via our Benefits Platform.


• Comprehensive training through Certified Classroom and E-Learnings.


• 28 holidays annually, inclusive of 8 bank holidays. Additional
  holidays post 2-year tenure.


• Health incentives: Cash-back on optical, dental, chiropractic, and
  physio services.


• Concession on gym memberships.


• Nutritious meals provided during shifts.


• Complimentary dry-cleaning service for uniforms.


• Inclusive pension schemes.

Key Responsibilities

• Handling guest reservations via phone, email, and online booking
  systems with accuracy and efficiency.
• Providing exceptional customer service, answering inquiries, and
  addressing any reservation-related concerns.
• Maintaining up-to-date knowledge of room rates, packages,
  promotions, and hotel services.
• Ensuring all reservations are entered accurately into the system
  and special requests are communicated to the appropriate departments.
• Managing room inventory and maximizing occupancy rates.
• Processing cancellations, amendments, and no-shows according to
  hotel policies.
• Identify
  opportunities to upsell rooms, packages, or add-on services to guests during
  the reservation process.
• Preparing daily and monthly reservation reports for management
  review.
• Following up with guests to confirm bookings and provide additional
  information as needed.
• Continuously updating knowledge of hotel services, local
  attractions, and current trends in the hospitality industry.

 

Essential Qualifications

• Previous
  experience in a reservations preferably in luxury serviced apartments or
  hotels.
• Excellent level of spoken and written English.
• Fluency in
  additional languages besides English is advantageous.
• Excellent
  communication and interpersonal skills.
• Passion for
  hospitality and a commitment to delivering exceptional guest experiences.
• Strong
  attention to detail and organizational skills.
•  Ability to work independently and as part of a
  team.
• Knowledge of Opera
• Previous experience in a reservation role in a
  hotel environment is preferred.
• Knowledge of Opera or other hotel reservation
  systems is an advantage.
• Customer-focused with a proactive approach to
  solving issues.

 

Eligibility

Candidates must be authorised to live and work in
the UK. Currently, visa sponsorship is not available for this role.

Equal Opportunity Employer

At Montcalm Collection, diversity and inclusion
aren't just buzzwords. We genuinely value the unique perspectives everyone
brings, regardless of gender, ethnicity, age, disability, or background. Our
culture thrives on mutual respect, and we provide a workplace free from
discrimination and prejudice.

Should this role resonate with your aspirations,
please apply. If not shortlisted, we encourage you to explore other
opportunities with us, either now or in the future.

Note: If you do not hear from us within 14 days,
kindly consider your application as not shortlisted for this role.