Job description
Position : Refuge Service Manager
Location : Islington, London
Hours : 37.5 per week
About the Role
An exciting opportunity has arisen for a dynamic and dedicated Service Manager to join our team in Islington. The role involves managing three refuges within the London borough of Islington, providing high-quality, trauma-informed support and accommodation to women and children who have fled domestic abuse. This position requires a strong leader capable of managing conflicting priorities in a busy environment, while ensuring that survivors are at the heart of service delivery.
Key Responsibilities
Service Delivery : Oversee the Islington refuge service to ensure compliance with contract requirements, internal standards, and relevant quality marks. Address safeguarding concerns in line with policies, and ensure team and individual work plans are in place and monitored.
Team Leadership : Lead, develop, and motivate staff and volunteers through line management support, coaching, mentoring, regular team meetings, case reviews, and fostering a culture of continuous learning and development.
Performance Management : Manage staff performance by effectively using the case management system, setting and communicating performance targets, monitoring performance against service KPIs, and supporting staff to address under-performance.
Stakeholder Engagement : Establish and maintain effective relationships with other organisations, identify training and development opportunities with key partners, and act as an ambassador at key meetings and forums.
Policy and Financial Management : Ensure adherence to policies and procedures, support the development of the annual budget, review management accounts, and maximise local fundraising opportunities.
Values and Competencies
Commitment to placing service users at the heart of service delivery.
Understanding of feminist principles and 'Violence against Women and Girls'.
Embrace innovation, continuous improvement, and self-reflection.
Commitment to diversity, anti-discriminatory practices, and non-judgemental support.
Collaborative approach to building relationships with partners and stakeholders.
Knowledge, Experience, and Skills
Extensive experience working with vulnerable people, particularly women affected by domestic and sexual violence.
Experience in refuge/supported accommodation service provision and resettlement pathways.
Familiarity with managing risk and following case management procedures.
Proven experience in multi-agency partnership working.
Knowledge of relevant legislation, housing, welfare policies, and safeguarding.
Strong understanding of the practical, emotional, social, and economic issues facing women and children affected by domestic and sexual violence.
Leadership and management experience within an equalities framework.
Ability to develop and maintain effective relationships with colleagues, commissioners, funders, and partners.
How to Apply
If you are a compassionate and experienced leader with a passion for supporting survivors of domestic abuse, we would love to hear from you. Please send your CV and a cover letter outlining your suitability for the role.
Join us in making a difference in the lives of women and children in Islington. Apply today!
Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.
