Receptionist

Job summary

An excellent opportunity has arisen to join our busy admin NeighbourhoodMental Health Team. We are seeking an experienced Administrator/Receptionistto provide support to the teams and members of Studdert Kennedy House,Worcester.

Applicants require a level 2 qualification in a Business Administrationsubject or a level 2 in an alternative subject and be expected to complete anadministration qualification.Alternatively, NHS experience will also be considered.

This is a permanent post working 30 hours per week.

An ability to work flexibly using yourown initiative and to be a pro-active team member is essential. You must havevery good organisational skills and be an effective communicator. The work is interesting and varied and fulltraining will be provided.

Shortlisted candidates will berequired to undertake an additional assessment as part of the selectionprocess.

Main duties of the job

You willbe part of the busy admin team, part of the Neighbourhood Mental HealthTeam.

You willundertake a vital role in the running of the community mental health functionproviding all aspects of admin support including Reception, telephone duties,inbox management, appointment booking, any other duties that a reception rolerequires. The role will include contactwith patients, carers, professionals (internal and external) and colleagues daily.

As well asbeing part of the Worcester City admin team, you will act as a member of thewider admin function providing support and cover when required, liaisingregularly with the clinical team and actioning daily admin tasks. You are required to have a high level oforganisational skills and not only be able to be self-motivated but be a teamplayer.

The ability toprioritise a busy workload and work flexibly to meet demand are essentialrequirements of the role as well as a good customer service focus, when dealingwith internal and external enquires.

About us

At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.

Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.

We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. Its why we were named Large Apprenticeship Employer of the Year award at the 2022 Worcestershire Apprenticeship Awards. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.

What we offer

27 days leave plus bank holidays, increasing up to 33 days with long service

Generous NHS pension and enhanced pay when you work unsocial hours

Flexible and agile working opportunities

Great maternity, paternity, and adoption support

Wide range of staff networks such as LGBT+ and ENRICH (Equality Network for Race Inclusion and Cultural Heritage)

Health service discounts and online benefits including excellent cycle to work and car salary sacrifice schemes

Health and wellbeing opportunities

If you would like to know more, please visit our careers website.

Job description

Job responsibilities

Administration duties specific to the role.

Providing support as required reception, data input, scanning,telephone cover, generic inbox management, liaison with patients andcolleagues, appointment and diary management, maintaining accurate records andproblem solving.

The role may require contact with distressed and anxious patients; youwill be provided with training and support to enable you to manage potentiallychallenging situations.

For fulldetails of the duties and criteria for the role please refer to the jobdescription and person specification attached.

Person Specification

Experience

Essential

Recent, relevant experience in an Administrative/Secretarial/ Reception/Customer Service Role

Desirable

Previous, relevant NHS experience

Skills & Abilities

Essential

Ability to challenge poor behaviour

Role modelling good behaviour

A positive attitude and able to act on feedback

Ability to praise and be supportive to others

Ability to communicate clearly and effectively in English in both verbal and written formats

Ability to be polite but firm when dealing with difficult, impatient or upset people

Good level of literacy and numeracy

Standard IT skills these will be tested at interview

Good organisational skills

Qualifications

Essential

Level 2 qualification ( GCSE Grade 4-9/A-C, NVQ 2, OCR/RSA 2, City & Guilds 2) in a Business Administration related subject OR

Level 2 qualification in an alternative subject and will be expected to undertake the relevant level 2 qualification on appointment to post OR

Considerable recent NHS administrative experience and will be expected to undertake the relevant level 2 qualification on appointment to post.

I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.

Knowledge

Essential

Knowledge of office procedures

Working knowledge of Microsoft Office: Word, Excel, Outlook

Understanding of the Data Protection Act and NHS Code of Confidentiality