Receptionist York

Job summary

This is an exciting opportunity to join theNimbuscare team in the role of Receptionist / Administrative Assistant, to supportthe Nimbuscare team in the delivery of our services including GP Out of Hoursand Community Diagnostics.

You will be the first point of contact for ourpatients arriving for a face-to-face appointment and will be friendly andwelcoming.

You will ensure an efficient and professionalreception provision and will work as part of the wider team to ensure apositive patient experience.

Main duties of the job

To actas the main point of contact for patients & visitors arriving.

Reportand action facility issues and faults where required.

Whereappropriate, escalate Health & Safety and facility issues to the GeneralManager / Assistant General Manager

Tosupport the clinical teams working in our services with basic requests.

Tomanage the waiting room area whilst patients wait to be seen.

Interactionwith patients to provide information, signposting, and advice.

Todemonstrate a competent level of interpersonal skills.

Manageand prioritise own workload.

Ensurethe clinical rooms are stocked where appropriate.

Tosupport the Operational Services Team with routine workload bookingpatients into clinics for other contracts / services.

Anyother duties as directed.

Completionof administrative tasks as directed.

About us

Nimbuscare is a not-for-profit organisation that aims to be acollaborative and agile provider that cares for its people and patients.Nimbuscare is based in York and is owned by all the practices in the city,however we deliver services over a wider footprint.

Who are we

We deliver Urgent Care services in collaboration with the hospitaland GP practices in York, Scarborough, Whitby, Malton and Selby. We alsoprovide community-based frailty care, which focuses on treating people in the communitywhere we can. We also aim to shift services into the community where possible,for example our community diagnostic centres run in partnership with the AcuteTrust.

We are committed to contributing towards a better NHS based onequity, fairness, innovation, collaboration and quality.

We are part of the system, and we are here to stay.

Please note Nimbuscare does not hold a license to sponsor any visaapplications and we are unable to provide any advice about visas.

Job description

Job responsibilities

Salary

£ per hour

Tenure

Permanent / Parttime / Shifts

Location & Hours

York Hospital, WiggintonRoad, York, YO31 8HE

Shiftsavailable are as follows:

Wednesday 18:00-23:00

Saturday13:00-18:00 / 18:00 23:00

JobSummary:

This is an exciting opportunity to join theNimbuscare team in the role of Receptionist / Administrative Assistant, to supportthe Nimbuscare team in the delivery of our services including GP Out of Hoursand Community Diagnostics.

You will be the first point of contact for ourpatients arriving for a face-to-face appointment and will be friendly andwelcoming.

You will ensure an efficient and professionalreception provision and will work as part of the wider team to ensure apositive patient experience.

MainDuties and Responsibilities:

To actas the main point of contact for patients & visitors arriving.

Reportand action facility issues and faults where required.

Whereappropriate, escalate Health & Safety and facility issues to the GeneralManager / Assistant General Manager

Tosupport the clinical teams working in our services with basic requests.

Tomanage the waiting room area whilst patients wait to be seen.

Interactionwith patients to provide information, signposting, and advice.

Todemonstrate a competent level of interpersonal skills.

Manageand prioritise own workload.

Ensurethe clinical rooms are stocked where appropriate.

Tosupport the Operational Services Team with routine workload bookingpatients into clinics for other contracts / services.

Anyother duties as directed.

Completionof administrative tasks as directed.

Person Specification

Knowledge and Skills

Essential

Able to use Microsoft Office Word, Excel and Outlook

Excellent customer service skills

Understand and observe strict confidentiality

Qualifications

Essential

Minimum level 2 Maths and English or equivalent (GCSE Grade C or Grade 4 or above)

Other

Essential

Ability to travel across various sites when required.

Experience

Essential

6 months minimum experience in a similar role

Experience in working with SystmOne

Desirable

Experience of working within the NHS or general practice

Competencies/ Qualities/ Attributes

Essential

Competent in using Microsoft Office

Good written and verbal communication skills

Able to work well under pressure

Able to work as part of a team

Able to listen and empathise

Hard working and willing