Receptionist/Admin Assistant

Job overview

The Thanet Mental Health Together Team seeks an Administrator!

Calling all organized and motivated individuals, the Thanet Mental Health Team is searching for a dynamic Administrator to join their friendly team based in Ramsgate, Kent.

About the Opportunity:

This role offers you the chance to be part of a supportive team providing crucial support to a dedicated clinical team. You'll work alongside Consultant Psychiatrists, Community Mental Health Nurses, Occupational Therapists, and other healthcare professionals.

What You'll Do:

Be the friendly voice answering phones and responding to inquiries.

Manage the team's schedule, efficiently booking appointments.

Prepare and meticulously maintain clinical records and correspondence.

Administrative tasks like organizing meetings and interpreters.

Who You Are:

A self-starter with a go-getter attitude and a forward-thinking approach.

Flexible and adaptable, thriving in a fast-paced environment.

Exceptionally organized with a keen eye for detail.

Proficient in Microsoft Office applications with strong IT skills.

Do you want a rewarding role where you can make a positive impact? Apply Today!

Main duties of the job

The varied role of the Administrator will include:

Supporting the team to action work requests via the admin generic inbox, including the processing of referrals on the patient administration system (Rio)

Diary Management and booking clinic appointments.

Having contact with patients, carers, relatives, and other external stakeholders.

Typing letters and reports via BigHand (audio) and/or copy typing.

Using the patient record system RIO (training provided).

Taking and screening phone calls and managing the admin mailbox.

Organising and minuting meetings.

Reception cover.

The successful applicant must exhibit empathy and compassion, have a professional and flexible attitude, like being part of a team, have initiative, good communication, and interpersonal skills, can prioritize workloads, and can work under pressure at times to agreed timescales. An effective approach is required to ensure an efficient and high standard of service to our patients.

Working for our organisation

Come and work with us in the Garden of England where we combine exceptional professional development opportunities with a tremendous quality of life.

We are Kent and Medway NHS and Social Care Partnership Trust (KMPT), providing mental health, learning disability and specialist services, serving 1.8 million people across the county.

The Trust (rated Good overall by the CQC and Outstanding for care) has 3,283 staff working in 66 buildings across 33 locations, covering an area of 1,450 square miles.

You will be joining friendly, passionate colleagues, rich in their diversity, who are committed to providing excellent care to our service users and their loved ones.

The nature of our work attracts kindness and compassion as standard and everyone from our cleaners and porters to the chief executive and chairman are recognised as playing a vital role in providing an exemplary service.