Workplace Ambassador - 9 Month FTC
Role Purpose
As a Workplace Ambassador at our Head office, you will direct, co-ordinate and escalate as appropriate any facilities related matters.
The Workplace Ambassador reports to the Facilities Manager and is the local point of contact, the focus is the customer experience.
The Workplace Ambassador has ownership of the Front of House services and is responsible for Reception, Switchboard and other site related duties.
They are responsible for providing support to ensure facilities services are provided in an effective, efficient and compliant manner.
Essential duties and responsibilities include (but are not limited to):
Customer Service
Management of the Front of House services
Greet, assist and direct candidates, new hires, visitors and contractors to the appropriate member staff
Receive, direct and relay telephone, email and other queries
Maintain the high standards of the Front of House and office areas, keeping them in good order
Administration of parking spaces, allocating visitors spaces
Arranging taxis for client, staff and visitors as requested
Manage onsite meeting rooms arranging refreshments and hospitality requirements
Manage a number of inboxes and processes that support the business including travel requests from staff, internal purchase orders and general enquiries to the business
Site Operations
Conduct daily meeting room checks
Handle all incoming and outgoing mail including courier bookings
Assist in coordinating the repair and maintenance of the site and office equipment
Issuing ID and access badges for new hires, visitors and vendors
Maintain the visitors sign-in book
Monitors and ensures office housekeeping and cleanliness is delivered to highest quality
Champion company office policies and procedures
Reporting office recycling figures to JLL Work Dynamics
Provide contractor management as required in the form of induction and monitoring whilst on site
Additional Duties & Responsibilities
Promotes a high level of satisfaction amongst end users by anticipating and promptly responding to their service requirements
Gives direction on site to promote engagement and excellence in customer service and delivery
Provide administrative support to the Facilities Manager, including internal and external compliance audit preparation
Assistance with monitoring the delivery of all hard and soft services including reactive repairs, PPM works, direction and supervision of subcontracted services
Acknowledges that the role of Workplace Ambassador reflects the company standards. Proper telephone, Front of House procedures and quality of service is essential
Porterage activities ensuring deliveries are passed to their recipient without delay
Maintaining supplies of stationery
Re-stocking of office consumables
Ordering of uniform for staff
Visual site inspections
Support emergency preparedness and crisis planning, following all emergency and evacuation procedures
You may at times be asked to assist with Company projects such as mobilisation and TUPE administration
Ad-hoc cleaning required (dishwasher, coffee machine cleans etc)
Essential Qualifications/Experience
Previous experience in a similar role
Proficiency in Microsoft Office Suite
Good organisational and interpersonal skills
Desirable Qualifications/Experience
Customer service
Business administration
Use of CAFM systems (Maximo)
Knowledge of FM practices and procedures
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