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Reception Manager

London, England,
Company: Red Carnation Hotels
Category: Management Occupations
Published 5 months ago
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Job Details


Reception Manager ***luxury hotel in London***

Incredible benefits

We are looking for an enthusiastic Reception Manager to  join our family on a full time basis. This position reports to the Front Office Manager.

Working pattern: 4 days on 4 days off  / shift work 8am to 8pm 

We are looking for someone with previous hotel Reception Manager experience with excellent communication skills and strong attention to detail. Has a positive attitude towards training and development and enjoys delivering personalised outstanding service to our guest.

As a  Reception Manager  you will be:

  • Responsible for the day to day running of the Reception department
  • Lead a professional team ensuring their training and development
  • Monitoring customer satisfaction and ensuring guests receive personalised, attentive service
  • Innovating ideas and experiences that enhance our guests’ stay
  • caring out regular audit standards 
  • On a daily basis to supervise the smooth running of all FO operations 
  • Assist with rotas, time sheets, payroll and holiday management 

    • Red Carnation Hotel Collection is a family-owned hotelier business with 18 stunning properties all over the world.

    We have won numerous awards such as Best Employer (2023) and Sustainable Business (2023) at the Cateys. We are proud in our commitment to developing our own and were honoured to have won for the third time a Princess Royal Training Award (2023) by HRH The Princess Royal and City & Guilds and proud to be the first privately owned company retaining its Platinum Investors in People accolade globally.

    The Milestone Hotel and Residences, part of the Red Carnation Hotel Collection, is a beautiful five star hotel located opposite Kensington Palace Gardens and close to The Royal Albert Hall. This property has 43 individually designed bedrooms, 13 luxury suites and 6 long-stay apartments, a classic lounge area for Afternoon Tea, Cheneston’s Restaurant (2 Rosettes) and unique Stables Bar. The hotel is renowned for delivering exceptional and attentive guest service. 

    What's in it for you?

  • Professional, award winning training and development opportunities
  • Recommend friend and family bonus scheme worth up to £600 
  • Free meals on duty
  • Discount of 30% off on food and 25% off on beverages in any Red Carnation Hotel outlets 
  • Complimentary uniform and dry cleaning services 
  • Holiday allowance increasing with length of service up to 25 days 
  • Two paid volunteering days each year 
  • Free access to Employee Assistance Programme 
  • Hotel based recognition incentive (Employee of the month up to £200) 
  • Discounted accommodation rates with The Red Carnation Hotel Collection & The Travel Corporation globally 
  • Staff Appreciation Party and other Employee Recognition Events

    • If this sounds like the Reception Manager role is for you then apply today and join one of the "Best Hotel Companies in the World"!

    We electronically scan and store a copy of your passport/visa and/or ID card to gain a clear indication of the authenticity of the document and establish the ‘Right to Work’ in the UK. 

    Start Your Career at Red Carnation Hotels

    For this job you can start work immediately. Apply now and get the job.
    Job offer: Reception Manager

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