Reception Manager - Hale Barns

Reception Manager - Hale Barns

Fiorentina are hiring a Reception Manager!

Our story

The Distefano family, spanning two generations, started San Carlo over 30 years ago and seen it grow to twenty-five authentic Italian restaurants across the UK – from Covent Garden, Piccadilly and Knightsbridge in London to Bristol, Leicester, Liverpool Leeds, Cheshire and Manchester and with a growing number overseas – including Kuwait, Bangkok and Qatar and with new sites set to open in Bahrain, Dubai.

Colleague Benefits:

•  You will be joining, one of the world’s leading family-owned companies - which means global opportunities
•  Delicious, healthy Meals whilst on duty – all free
•  30% discount in our restaurants, for you and your friends & family
•  Gym discount scheme
•  Squadra – our very own people platform offering you free discounts and rewards at thousands of companies worldwide from groceries to holidays.
•  Support in training and continuing Professional development
•  Online development training with our San Carlo App ‘lacademia’
•  Wagestream – giving you flexibility to access, track, build and better manage your pay.
•  Access to a confidential Employee Assistance Program (EAP) with a 24/7 helpline for you and your family.
•  Free confidential counselling sessions to help with you and your families wellbeing
•  Free online health portal – giving you resources at your fingertips to help you reach your goals.
•  Access to Hapi-life – a platform to help you live your life healthier covering Mental, Financial, Social & Physical wellbeing.
•  Bring your friends and take part in our generous ‘Refer a Friend’ programme and earn up to £1000 per person!

Key Responsibilities:

• Undertake all waiter/waitress responsibilities where relevant/needed
• Monitor and drive Spend Per Head in your department
• Effectively organise and run shifts as a duty manager
• Ensure that all Restaurant consumables are kept to par and are within budget spend
• Take responsibility for all Restaurant stock control including, wastage, ordering, invoicing, stock levels and maintenance in your department
• Ensure a two-week rota is available for the Restaurant team at all times, working a month in advance for forecast rota
• Regularly hold reviews with each restaurant team member to encourage career development/progression
• Liaise with General Manager for any guidance and to communicate any training
• Ensure that team staff levels are assessed weekly and actively recruit if needed
• Take a lead on all Restaurant recruitment and ensure an excellent candidate experience throughout the process.
• Onboarding of new staff, including full restaurant training and all CPL compliance is completed
• Ensure your department has an up to date Talent Pipeline with training needs and succession plans
• Ensure health checks are conducted once a month with an action plan produced and delegated amongst the team to ensure completion.
• Ensure all Health & Safety policies are met, including all legislative and licencing requirements

Required Qualifications & Experience:

• 2 year’s experience in a similar role
• Team management experience
• Excellent communication skills
• Meticulous attention to detail, highly organised and capable of handling multiple tasks
• A proactive self-starter who can work independently with good judgement and minimal direction

The Company

The San Carlo story first began in 1992 in Birmingham, when Carlo Distefano opened the first San Carlo restaurant. San Carlo quickly became a favourite with many of the city's residents due to its authentic Italian food, ambient atmosphere, and high standards of service.

San Carlo now operates throughout the country with leading restaurants in Bristol, Leicester, Manchester, Liverpool, Leeds & London.

Join The Family

Recognised for our freshly prepared food, impeccable service and lively, friendly atmosphere, San Carlo restaurants are truly Italian!

"You have to have passion"
Carlo Distenfano