JOB DESCRIPTION
Purolite, an Ecolab company, the world leader in resin-based separation, purification and extraction technology, is seeking a Customer Excellence Manager at our state-of-the-art manufacturing site in Llantrisant, Wales!
At Purolite, we manufacture products which help our customers around the globe, mainly in pharmaceutical and life science sectors, with technology which are critical to safe manufacture of their products. It’s an exciting business which helps make the world cleaner, safer and healthier.
What’s in it For You:
The opportunity to take on some of the world’s most meaningful challenges, helping customers achieve clean water, safe food, abundant energy and healthy environments
The ability to make an impact and shape your career with a company that is passionate about growth
The support of an organization that believes it is vital to include and engage diverse people, perspectives and ideas to achieve our best
Why choose Purolite?
A world-leading international organization, benefitting from a diverse, multinational team
A fast-paced, dynamic, and rapidly growing environment
Manufacture of high-quality technical products, developed hand-in-hand with leading minds in the industry
Entrepreneurial workplace culture with a flat management structure, encouraging new approaches and ideas
What you’ll do:
Lead preparation and hosting for Customer and ISO 9001 audits.
Responding and scheduling to customer audits.
Completing customer questionnaires.
Leading Purolite’s vendor management program including conducting supplier audits.
Managing Internal audits to monitor compliance of internal operations, procedures, and regulatory requirements.
Preparing all actions plans needed from all audits, internal, external.
Setting up internal workshop and communication related to CAPAs actions plan.
Initiating the relevant KPIs.
Managing clients complaints
Communicate and liaise with customers and sales as necessary.
Participation in the change control process to ensure changes to processes, systems, equipment, and facilities are appropriately assessed and implemented
What you'll need:
A scientific degree, or equivalent
Experience in a global regulated environment with a sound understanding of quality system requirements. (cGMP and ISO9001 advantageous)
Must have software and technical skills, all Microsoft Office applications. (Q-Pulse or other electronic QMS software an advantage)
Internal Auditing experience to ISO9001 requirements (cGMP advantageous).
Lead auditor training (desirable).
Experience in hosting customer audits
No Immigration Sponsorship available for this opportunity
Our Commitment to Diversity and Inclusion
Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. Our goal is to fully utilize minority, female, and disabled individuals at all levels of the workforce. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.
