Product Insight Analyst

About Us

Hello, we are Red
Engine, the team behind the award-winning global brands Flight Club and
Electric Shuffle. We're obsessed with disrupting the hospitality industry by
creating and delivering the best possible experience - across all venues,
products and brands. 



 Our central team covers the full spectrum of
skills needed to bring each concept to life – from design to marketing, sales
to interior design, people and training, to finance, gaming and HR and
everything in between.   We’re not just a
team of people, we are dreamers, artists, rocket scientists, content curators,
forward thinkers and the industry’s finest. We love what we do and are proud to
be included in the Sunday Times Best Places to Work 2024

With a total of 15
incredible venues throughout the UK, and a further 12 around the globe, we have
ambitious plans and are passionate about developing new and exciting products,
which means we’re always growing and looking for passionate people to join the
family

The Job

As a Product Insight Analyst, you will take
ownership of delivering actional insights across our guest experience end to
end. Working across multiple squads you’ll work closely with technology,
creative and operational teams and have the chance to make a real impact. 

You will shape the future of our guest experiences
through discovery work, in-depth analysis and regular reporting across the
business. You will deepen the teams understanding of our guests and present
insight on how to maximise guest and business value. 

Key responsibilities will include:

• Conducting
  best-in-class analytics and research methodologies to deliver robust guest
  insights and actionable next steps. 
• Building a
  clear understanding of the guest needs, behaviours and experience to guide
  product design and development. 
• Creating
  performance and measurement plans that track guest behaviours and trends across
  the guest journey. 
• Building and
  maintain dashboards and reports to facilitate data-led decision-making. 
• Establishing
  rigorous, detailed reporting and visualisations that helps the product
  development squads and the business to understand performance. 
• Collaborating
  with the product squads on data-informed decision making by gaining a deep
  understanding of the product portfolio and feature sets. 
• Partnering
  with product teams to set up and run experiments, analyse and draw insight from
  the results. 
• Analysing
  performance from a well-rounded view, transforming raw data into measurable
  insights using data points from quantitative and qualitative platforms. 
• Proactively
  look for opportunities to optimise audience experience and drive engagement. 
• Being the
  champion of insight across the wider team.  

To be successful in this role, you’ll:

• Have solid experience from an insight role, preferably in digital and
  physical environments. 
• Demonstrate a proven track record of understanding customer behaviour
  through a suite of research methodologies. 
• Have excellent
  knowledge of key analytical tools and languages. 
• Have strong data visualisation skills and experience working with data
  visualisation tools such as Tableau and Power BI. 
• Have a working knowledge of how digital products use experimentation and
  experience analysing results of A/B tests. 
• Demonstrate excellent time management skills and the ability to
  prioritise effectively. 
• Be a proactive self-starter focused on working strategically  
• Be a confident key collaborator and thrives working as part of a
  cross-functional team. 

What you'll get

• Competitive pay, annual bonus
• Fusion working (our team are regularly in our
  venues, working collaboratively in our bright offices in Angel, or focusing on
  individual projects with work from home Thursdays)
• Staff discount in all venues (50% off Sunday,
  Monday, 25% off Tuesday – Saturday, and free game hire)
• Private healthcare
• Regular team socials
• Monthly learning and development classes, quarterly
  teambuilding events
• Summer and Christmas socials
• Help @ hand 24/7 health support
• Free access to therapy,
  nutritionists and physiotherapists
• Weekly lunch in venue

 

Fancy joining the family?  Apply now