Job Details
Job Description
Europcar is looking for Performance Managers
You've probably heard of Europcar. You probably think we just rent cars at the airport. We do so much more!
Would you like to be part of the Europcar team? We are looking for Performance Managers to be based at our Stansted Airport location.
What we can offer you:
* Competitive Basic Salary
* Exceptional commission scheme - uncapped bonus potential with on target earnings at £55K
* Provision of a fully electric company car
* Starting on 6 weeks holiday (including bank holidays), increasing with length of service
* Free on site car parking
* Pension and a life insurance scheme
* Enhanced Maternity Leave (subject to service and earning qualifications)
* Discounted car hire rates across our network
* 20% discount on EE mobile phone contracts*
* Discounted hotel rates through the Accor Group after 12 months service*
* Cycle2Work*
* Free annual eye tests
* Confidential legal and support service through BUPA
* Career progression and development
*forms part of current non contractual benefit offering
What we are looking for
* A full, valid clean driving licence, with a minimum of 4 years driving experience is required
* Ability to communicate effectively with people at all levels.
* Car rental experience preferred.
* Strong customer service skills.
* A positive management style.
* Ability to motivate and gain commitment from the team through leading by example.
* Good organisation skills.
* Ability to think on your feet and work both individually and as part of a team.
* Skilled in multi-tasking.
* Ability to think about finding solutions rather than problems.
* Professional approach.
* Proven track record of driving great sales.
Main responsibilities
The role of a Performance Manager is responsible for staff training, development, coaching and overall profitability of a high volume airport including:
* Lead a team of rental sales agents to deliver five star customer service.
* Work closely with the Station Manager to achieve incremental sales RPD targets.
* Maximise incremental sales through effective training, coaching and staff development.
* Manage staff performance, through documented reviews and corrective actions.
* Build an effective team through the promotion of a 'Serviced Based Sales' culture.
* Support the Company's culture of 'Continuous Improvement' through daily communication with staff through dedicated coaching and feedback sessions.
* Ensure all administration is completed accurately according to operating procedures.
* Ensure that the station consistently achieves KPIs.
